Driver Compliance Specialist

Prismhr Hire; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

PTO

Paid holidays

Weekday schedule

Career growth

Professional development

Team environment

Job summary

zTrip is seeking a detail-oriented Driver Compliance Specialist to oversee driver documentation, compliance tracking, credential management, and related administrative tasks. You will monitor licenses, certifications, renewals, and ensure files remain complete and compliant, while supporting leadership in regulatory readiness.

The role emphasizes accuracy, proactive problem solving, and collaboration with drivers and internal teams to maintain compliant operations.

Qualifications

• Experience in compliance, administration, or related field.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple deadlines and priorities.

Responsibilities

• Oversee driver documents and renewal deadlines.
• Audit driver records for accuracy and compliance.
• Coordinate with drivers to obtain missing docs.
• Maintain confidential driver records and onboarding files.
• Prepare reports and dashboards for leadership.

Skills

Compliance management

Attention to detail

Documentation

Communication

Multitasking

DB/CRM usage

Tools

MS Office

CRM systems

Job description

Driver Compliance Specialist

Ensuring Compliance. Supporting Drivers. Protecting Operational Excellence.

At zTrip, safety, compliance, and professionalism are at the core of our success. As the nation's largest taxi transportation provider, we depend on a strong compliance program to ensure our drivers meet regulatory requirements and company standards while delivering exceptional service to our customers.

We're seeking a detail-oriented and proactive Driver Compliance Specialist to oversee driver documentation, compliance tracking, credential management, and administrative support functions. This role is critical in helping drivers remain compliant, supporting operational requirements, and maintaining accurate records across the organization.

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Monday-Friday Schedule
• Career Growth and Advancement Opportunities
• Professional Development Programs
• Team-Oriented and Supportive Workplace

Key Responsibilities of a Driver Compliance Specialist:

Driver Compliance Management

• Monitor driver qualifications, licensing requirements, certifications, permits, and renewal deadlines.
• Ensure driver files remain complete, accurate, and compliant with company policies and regulatory requirements.
• Conduct routine audits of driver records and documentation.
• Track compliance metrics and proactively address deficiencies.
• Coordinate with drivers to obtain missing or updated documentation.
• Assist leadership in maintaining regulatory readiness and operational compliance.

Credential & Documentation Administration

• Maintain confidential electronic and physical driver records.
• Process and verify onboarding documentation for new drivers.
• Update driver information within company databases and tracking systems.
• Ensure records are properly organized, secured, and accessible when needed.
• Manage document retention and archiving procedures.
• Support licensing, permit renewals, and required compliance submissions.

Driver Support & Communication

• Serve as a resource for drivers with questions regarding compliance requirements, documentation, and company policies.
• Communicate upcoming renewal deadlines and compliance obligations.
• Assist drivers in navigating licensing, permit, and documentation processes.
• Provide timely and professional follow-up regarding outstanding compliance items.
• Build positive working relationships that encourage accountability and compliance.

Auditing & Quality Assurance

• Perform regular compliance reviews to identify discrepancies or missing information.
• Generate audit reports and recommend corrective actions where necessary.
• Verify the accuracy of onboarding files and ongoing driver records.
• Support internal and external compliance reviews.
• Help develop best practices that strengthen compliance performance and record accuracy.

Operational & Administrative Support

• Coordinate onboarding schedules, compliance appointments, and related administrative activities.
• Prepare reports and tracking logs for leadership review.
• Support workforce planning initiatives through accurate record management.
• Collaborate with recruiting, operations, and management teams to ensure a smooth driver lifecycle process.
• Assist with special projects and departmental initiatives as assigned.

Reporting & Data Management

• Maintain compliance dashboards, spreadsheets, and record-tracking systems.
• Produce reports related to driver status, credential expirations, onboarding progress, and compliance performance.
• Analyze trends and identify opportunities for process improvement.
• Provide timely and accurate information to leadership for decision-making purposes.
• Support continuous improvement efforts through accurate reporting and documentation.

Qualifications of a Driver Compliance Specialist:

Preferred Experience

• Experience in compliance, administration, transportation, logistics, fleet operations, human resources, driver qualification management, or a related field.
• Knowledge of licensing, credentialing, documentation management, or regulatory compliance processes.
• Strong organizational and time-management skills.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication abilities.
• Ability to manage multiple deadlines and priorities simultaneously.
• Strong critical-thinking and problem-solving skills.
• Experience working with databases, spreadsheets, and business software applications.
• Proficiency in Microsoft Office Suite.
• Ability to maintain confidentiality and handle sensitive information professionally.

Core Competencies

• Compliance Administration
• Records Management
• Documentation Control
• Organizational Excellence
• Attention to Detail
• Communication Skills
• Process Improvement
• Data Accuracy
• Time Management
• Problem Solving
• Professionalism & Integrity

What Success Looks Like:

The ideal Driver Compliance Specialist will:

• Maintain highly accurate and organized driver records.
• Ensure drivers remain current with all required credentials and documentation.
• Proactively identify and resolve compliance issues before they become operational concerns.
• Communicate effectively with drivers and leadership regarding compliance requirements.
• Support a culture of accountability and regulatory excellence.
• Improve efficiency through strong recordkeeping and process management.
• Help reduce compliance risks while supporting positive driver experiences.

Why Join zTrip?

At zTrip, you'll play an essential role in supporting the compliance programs that keep our operations running safely and efficiently. Your work will help drivers remain qualified, protect operational integrity, and ensure the organization meets its commitment to safety and professionalism.

This is an excellent opportunity for someone who enjoys organization, compliance management, and making a measurable impact behind the scenes while supporting the drivers who power our business.