Driver Operations Specialist (part-time)

Remix; Madison (WI); On-site; USD 34,000 - 35,000; Part time

Job summary

Via seeks a part-time Driver Operations Specialist to support driver partners, improve their first experiences, and manage accounts. You will engage with drivers, resolve issues, and champion Via services while delivering friendly, world-class support.

The role is in the Milwaukee, Madison, or Appleton area, with EST hours 10:00 AM–6:30 PM and occasional weekend shifts. Approximately 30 hours per week, contract position.

Qualifications

• Excellent written and verbal communication skills.
• Strong computer and technical skills with commonly used office tools.
• Ability to listen well and engage with drivers empathetically.

Responsibilities

• Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts.
• Tackle a variety of customer issues in a fast-paced environment.
• Become an expert on Via services and share knowledge with drivers.

Skills

Customer service

CRM tools

Microsoft Office

Google Suite

Slack

Tools

Salesforce

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals

As a Driver Operations Specialist, you’ll be on the ground floor at this exciting company ensuring that driver partners have a smooth experience. The Driver Operations Team serves as a direct bridge between the Via's brand and the people who actually deliver our services.

We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our partners' drivers in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world class education on our product suite; they will feel supported throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team.

This is a part-time, contract role expected to be in the field about 30 hours / week.

What You’ll Do:

• Serve as the front line, speaking with driver partners to help improve their first experience with Via or manage their accounts
• Thrive in a fast-paced environment tackling an array of customer issues
• Become an expert on our services and spread the love of Via everywhere
• Deliver above-and-beyond customer service to our driver partners, finding new and interesting ways to make our customers smile
• Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
• Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design and product teams
• Learn our tools & product inside and out- while supporting other teams

Who You Are:

• Clear communicator with excellent reading comprehension and writing skills
• Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, Slack, previous CRM tools like Salesforce a plus
• Great listener and conversationalist
• A well-rounded team player who takes ownership of (and pride in) your work
• Someone with a strong work ethic and an entrepreneurial spirit
• Dynamic; willing to wear multiple hats and work on projects of all types
• You take initiative to solve problems and get the job done
• Located in Milwaukee, Madison, or Appleton area.
• Empathetic and the able to put yourself in the customer's shoes
• Able to work 10:00AM-6:30PM EST, open to weekends

Compensation and Benefits:

• $22/hour
• Approx. 30 hours / week

Ready to join the ride?

Via is an equal opportunity employer.