Driver Operations Manager — Load Optimization & Delivery

American Foods Group; Green Bay (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

America’s Service Line, LLC, the private fleet to American Foods Group, LLC, seeks a Driver Manager in Green Bay, WI. The role connects planners, customer service, drivers, and HR, operating on a 2-2-3 schedule from 0500 to 1700, including every other Friday-Sunday with a 28-day cycle of 14 twelve-hour days.

Responsibilities include optimizing loads, communicating delays, maximizing driver hours, handling shipments, monitoring KPIs, and ensuring compliance.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED.
• 2-3 years previous dispatch experience.
• Must be willing to work occasional weekend coverage.

Responsibilities

• Assume responsibility for optimization of all loads.
• Process delay in transit messages for all loads and proactively communicate delays to customers on backhaul freight.
• Ensure maximum utilization of driver hours.
• Respond to customer and operational needs by answering e-mails, phone calls, tracking shipments, and recovering shipments to service our customers.
• Monitor KPI’s and provide solutions for continuous improvement.
• Coordinate and manage home time for all drivers.
• Review detention and process for billing and payment.
• Manage driver compliance and provide feedback through the disciplinary process as required.
• Proactively work with team members to solve for service failures through relays or planning changes to exhaust all efforts of operations to execute at the lowest possible cost.
• Provide coverage for other team members when out of office.
• NOTE: this description is not intended to be all-inclusive. An employee may perform other related duties to meet the ongoing needs of the organization; these duties are considered marginal.

Skills

Analytical skills

Organizational skills

Problem solving

Communication skills

Multi-tasking

Fast-paced environment

Education

High school diploma

Tools

MS Office

E2Open

McLeod

SamSara

Job description

America’s Service Line, LLC, the private fleet to American Foods Group, LLC, seeks a Driver Manager in Green Bay, WI. The role connects planners, customer service, drivers, and HR, operating on a 2-2-3 schedule from 0500 to 1700, including every other Friday-Sunday with a 28-day cycle of 14 twelve-hour days.

Responsibilities include optimizing loads, communicating delays, maximizing driver hours, handling shipments, monitoring KPIs, and ensuring compliance.