Driver Operations Leader: Route Excellence & Safety

Clean Harbors, Inc.; Fargo (ND); On-site; USD 39,000 - 111,000; Full time

Benefits offered by this job

Health benefits

401K with company match

Employee Stock Purchase Plan

Tuition reimbursement

Growth opportunities

Company paid training

Job summary

Clean Harbors is seeking a Driver Operations Manager (Service Delivery Manager) to oversee the daily completion of routes, motivate and direct drivers, and ensure a high level of customer satisfaction while adhering to DOT, EPA, state and local regulations. As a Safety-Kleen subsidiary, we are a leading provider of environmental, energy, and industrial services across the United States.

This role offers growth opportunities, comprehensive benefits, and a competitive pay range as part of our

Qualifications

• Leadership experience
• Intermediate computer skills
• Excellent customer service skills
• Excellent organization and attention to detail
• Ability to travel overnight as needed

Responsibilities

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
• Fulfill duties of route driver when s/he is absent
• Provide field coaching and sales training to route drivers
• Meet with customers periodically to discuss needs
• Increase sales portfolio by identifying opportunities
• Schedule services to prevent and resolve route issues and complaints
• Ensure completion and organization of all mandated paperwork and files.
• Follow all local, state (provincial) and federal compliance regulations and rules
• Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
• Safely observe all corporate operating guidelines and procedures
• Observe all company environmental health and safety operating guidelines
• Perform other duties as assigned

Skills

Leadership

Computer skills

Customer service

Attention to detail

Travel

Job description

Clean Harbors is seeking a Driver Operations Manager (Service Delivery Manager) to oversee the daily completion of routes, motivate and direct drivers, and ensure a high level of customer satisfaction while adhering to DOT, EPA, state and local regulations. As a Safety-Kleen subsidiary, we are a leading provider of environmental, energy, and industrial services across the United States.

This role offers growth opportunities, comprehensive benefits, and a competitive pay range as part of our