Service Delivery Manager

Clean Harbors, Inc.; Eagan (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Salary range $70k–$90k

15% bonus opportunity

Health benefits after 30 days

401K with company match

Employee Stock Purchase Plan

Tuition reimbursement

Growth opportunities

Job summary

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) to lead daily route completion by guiding and motivating drivers while ensuring customer satisfaction. The role emphasizes DOT/EPA compliance and Safety-Kleen policies.

It offers strong growth potential within a national environmental services organization, with a competitive pay range and bonus opportunity. Benefits include health coverage after 30 days, a 401(k) plan with company match, stock purchase

Qualifications

• Class B CDL required.
• Hazmat and Tanker endorsements to be obtained within 90 days of employment.
• Leadership experience required.
• Intermediate computer skills required.
• Excellent customer service skills expected.
• Strong organization and attention to detail mandatory.
• Complete background check, drug screen and medical exam as applicable.
• Background checks and physicals per position requirements.

Responsibilities

• Oversee daily route operations and driver performance.
• Train, coach, and manage sales and service route drivers.
• Ensure on-time service delivery and respond to service requests.
• Conduct end-of-day/morning check-ins with drivers and prep for the day.
• Fill in as driver when needed to cover absences.
• Provide field coaching and sales training to drivers.
• Meet with customers to discuss needs and identify opportunities.
• Schedule services to prevent and resolve route issues and complaints.
• Ensure mandated paperwork and files are complete and organized.
• Adhere to DOT, state, and federal regulations and company policies.

Skills

Leadership

Customer service

Organization

Intermediate computer skills

CDL Class B

Hazmat endorsement

Tanker endorsement

Job description

Safety-Kleen in Eagan, MN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a high level of customer satisfaction. This role does this while still having a strong operational adherence to all DOT, EPA, State and Local Regulations and Safety-Kleen Policies and Procedures.

Safety-Kleen, a subsidiary of Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Why work for Clean Harbors?

• Health and Safety is our #1 priority and we live it 3-6-5!
• Focus on maintaining sustainability and cleaning the Earth
• Recruiting Pay range; $70,000 to $90,000K with a 15% bonus opportunity
• Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
• Own part of the company with our Employee Stock Purchase Plan
• Opportunities for growth and development for all the stages of your career
• Company paid training and tuition reimbursement

RESPONSIBILITIES

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
• Fulfill duties of route driver when s/he is absent
• Provide field coaching and sales training to route drivers
• Meet with customers periodically to discuss needs
• Increase sales portfolio by identifying opportunities
• Schedule services to prevent and resolve route issues and complaints
• Ensure completion and organization of all mandated paperwork and files.
• Follow all local, state (provincial) and federal compliance regulations and rules
• Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
• Safely observe all corporate operating guidelines and procedures
• Observe all company environmental health and safety operating guidelines
• Perform other duties as assigned

QUALIFICATIONS

• Class B CDL
• Obtain Hazmat and Tanker endorsements within 90 days of employment
• Leadership experience
• Intermediate computer skills
• Excellent customer service skills
• Excellent organization and attention to detail
• Perform physical functions per job requirements
• Successfully complete a background check, drug test, and physical, by position

Preferred Qualifications:

• Previous route driver experience
• Previous dispatch/logistics experience

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.