Driver License Examiner Assistant - Lancaster East Driver License Center

Commonwealth of Pennsylvania; Pennsylvania; Presencial; USD 40.000 - 50.000; Jornada completa

Descripción de la vacante

The Commonwealth of Pennsylvania's Department of Transportation, Lancaster East Driver License Center, seeks a Driver License Examiner Assistant to support daily operations, assist customers, process applications, verify IDs, and administer testing services.

This role combines customer service, regulatory compliance, and data entry to deliver driver licensing services accurately and efficiently. Overtime and travel may be required; telework is not available for this position. Full-time schedule.

Formación

• One year of experience obtaining, evaluating, and providing information to the public.

Responsabilidades

• Assist customers, explain licensing services, distribute forms and informational materials, and respond to questions and concerns
• Examine identification documents and review application information to help prevent fraud and identity theft
• Administer standardized knowledge exams and conduct vision screenings for license applicants
• Enter customer information, application details, and test results into online licensing systems
• Provide information about renewals, duplicates, transfers, motorcycle licenses, CDL requirements, restrictions, and endorsements
• Follow REAL ID requirements, fee waiver guidelines, customer service policies, and workplace safety procedures

Conocimientos

Customer service

Public interaction

Regulatory compliance

Descripción del empleo

NOTE: This posting will close on NOVEMBER 12, 2026 or after a total of 25 applications are received, whichever occurs first.

Start a career that helps protect Pennsylvanians every day. As a Driver License Examiner Assistant with the Department of Transportation, Lancaster East Driver License Center, you will play an important role in customer service, identity verification, and highway safety. Each day brings meaningful interaction with the public while helping customers access important driver licensing services. Join a team where your attention to detail and commitment to service make a lasting impact.

This position supports daily operations at a Driver License Center by assisting customers, processing applications, verifying identification documents, and administering testing services. The role combines customer service, data entry, regulatory compliance, and public interaction to help deliver driver licensing services efficiently and accurately. As a Driver License Examiner Assistant, you will perform the following duties:

• Customer Assistance: Greet customers, explain licensing services, distribute forms and informational materials, and respond to questions and concerns
• Identity Verification: Examine identification documents and review application information to help prevent fraud and identity theft
• Knowledge Testing: Administer standardized knowledge exams and conduct vision screenings for license applicants
• Application Processing: Enter customer information, application details, and test results into online licensing systems
• License Services: Provide information about renewals, duplicates, transfers, motorcycle licenses, CDL requirements, restrictions, and endorsements
• Regulatory Compliance: Follow REAL ID requirements, fee waiver guidelines, customer service policies, and workplace safety procedures

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 80 hours bi-weekly
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as needed
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this posting. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.