Driver License Office Manager — Public Service Leader

Pueblo Community College; Colorado; On-site; USD 60,000 - 90,000; Full time

Job summary

Colorado Department of Revenue in Colorado is seeking an on-site Driver License Office Manager for the Alamosa Driver License Office, 702 Del Sol Dr, Alamosa, CO 81101. The role may involve travel between multiple Driver License Offices and requires strong leadership of front-line staff.

You will oversee daily operations, develop performance plans and evaluations, adjust resources, handle customer issues, and ensure compliance with state policies in a high-volume public service environment.

Qualifications

• Five (5) years of relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management.
• A combination of related education in Management, Business Administration, Public Administration, Human Resources or a similar field and/or relevant experience in a public-facing customer service Supervisory or Managerial role that includes staff supervision and performance management., equal to five (5) years.

Responsibilities

• Oversees the daily operations of the Driver License Office (DLO), ensuring compliance and proper reporting to leadership.
• Develops New Performance Plan yearly evaluations; as well as quarterly; mid year; and final employee performance evaluations. Discusses employee performance matters and prepare documentation;
• Adjust resources and personnel, as needed, for maximum effectiveness
• Handles and resolves customer complaints;
• Processes complicated, or more difficult applications;
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.;
• Accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering;
• Performs all functions of line staff, including issuing documents, when business dictates.
• May stand for long periods of time.
• May be required to travel to another DLO to assist with daily operations.

Skills

Communications skills

Interpersonal skills

People management

Multitasking

Confidential information handling

De-escalation techniques

Education

Public administration / Management education

Experience in public-facing supervisory role

Job description

Colorado Department of Revenue in Colorado is seeking an on-site Driver License Office Manager for the Alamosa Driver License Office, 702 Del Sol Dr, Alamosa, CO 81101. The role may involve travel between multiple Driver License Offices and requires strong leadership of front-line staff.

You will oversee daily operations, develop performance plans and evaluations, adjust resources, handle customer issues, and ensure compliance with state policies in a high-volume public service environment.