Driver Experience & Engagement Manager

WHC Worldwide, LLC; Biloxi (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

PTO and holidays

Weekday schedule

Growth opportunities

Collaborative work environment

Job summary

WHC Worldwide, LLC is seeking a Driver Relationship Manager to advocate for our drivers, focusing on engagement, onboarding, retention, and satisfaction throughout the driver lifecycle. You will partner with operations leadership to build trust, address concerns, and promote a positive driver experience.

You will lead onboarding activities, monitor engagement metrics, and collaborate with dispatch, recruiting, and training to support career growth and long-term workforce stability in a

Qualifications

• Experience in employee relations, transportation, driver management, customer service, recruiting, human resources, operations, or a related field preferred.
• Experience working with CDL or non-CDL drivers is highly desirable.
• Strong interpersonal, communication, and relationship-building skills.

Responsibilities

• Serve as primary point of contact and trusted resource for drivers throughout their journey.
• Build strong, positive relationships with both new and experienced drivers.
• Conduct regular check-ins to assess driver satisfaction, address concerns, and provide support.
• Partner with drivers to identify opportunities for professional growth and long-term success.
• Promote a positive, inclusive, and driver-focused culture.
• Facilitate open communication between drivers, management, and operational teams.

Skills

Employee relations

Transportation

Driver management

Customer service

Recruiting

Human resources

Operations

Relationship-building

Communication

Time management

Job description

WHC Worldwide, LLC is seeking a Driver Relationship Manager to advocate for our drivers, focusing on engagement, onboarding, retention, and satisfaction throughout the driver lifecycle. You will partner with operations leadership to build trust, address concerns, and promote a positive driver experience.

You will lead onboarding activities, monitor engagement metrics, and collaborate with dispatch, recruiting, and training to support career growth and long-term workforce stability in a