DRIVER ED & PUPIL TRANSPORTATION PROGRAM ASSISTANT

The State of New Hampshire; Concord (NH); On-site; USD 26,000 - 36,000; Part time

Job summary

The State of New Hampshire's Driver Education and Pupil Transportation program is seeking a part-time Program Assistant in Concord, NH. You will support administrative duties, assist schools and instructors, and manage databases and applications with attention to state motor vehicle laws and rules.

The role requires at least 3 years of education/experience, a valid driver’s license, and the ability to travel statewide. Fingerprint and background checks are mandatory during selection.

Qualifications

• Equivalent combination of 3 years of education and experience after completion of high school.
• Valid driver’s license or access to transportation for statewide travel.
• Fingerprint background and motor vehicle record checks required.

Responsibilities

• Assist in implementing and coordinating the Driver Education program and updating databases and records.
• Answer questions from schools, instructors, fleets, and the public and process applications and forms.
• Maintain and verify driver rosters and records for the Pupil Transportation Program.
• Prepare and mail denial letters when necessary and ensure compliance with state laws and rules.

Skills

Customer service

Data entry

Communication

Education

High school diploma or equivalent

Driver’s license

Job description

Driver Ed & Pupil Transportation Program Assistant (Job ID: 53340)

State of New Hampshire, Department of Safety, Division of Motor Vehicles, Concord, NH, 03305.

Employment Type: PART TIME

Pay: $19.96/hour - $26.41/hour; Trainee status starting at $19.23 per hour.

Location: 23 Hazen Drive, Concord, NH 03305.

Summary

Assist in the implementation and coordination of the Driver Education Program and Pupil Transportation Program, overseeing the administrative tasks, assisting schools, instructors, drivers and fleets, answering and maintaining databases of telephone requests for information, receiving and processing applications from potential instructors and schools, maintaining databases of pupil transportation fleets and drivers, updating forms and general clerical duties, consistent with state motor vehicle laws and administrative rules.

Your Experience Counts

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Minimum Qualifications

• Education/Experience: Equivalent combination of 3 years of education and experience after completion of high school.
• License/Certification: Valid driver’s license or access to transportation for statewide travel.

Other Requirements

• Must pass a fingerprint based criminal background check and motor vehicle record check.
• May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours.
• May be required to travel throughout the State and work at various satellite offices for periods of time.

Preferred Qualifications

Experience in performing data entry work preferred.

After-Hire Requirements

Selected candidate(s) will be required to attend and successfully complete an intensive multi-week training program of classroom and on the job training, with weekly evaluations to ensure compatibility, suitability and ability to learn the complex motor vehicle systems, computer systems, processes, procedures, forms and transactions, while providing first rate customer service in an expedient, timely, accurate and polite manner in a high-volume customer service area, office or workstation. Continued employment is contingent upon successfully completing all aspects of the training program within the first six months of employment.

Career Advancement Opportunities

• In-Band Advancement Available: No
• Broad Group Level Advancement Available: No

Disclaimers

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

Responsibilities

• Assist in the implementation and coordination of the Driver Education program, updating databases and records, answering questions from existing as well as potential new schools and instructors, providing student and instructor statistics to management and processing of school and instructor applications, as required.
• Assist in the implementation and coordination of the Pupil Transportation program, updating databases and records, answering questions from existing as well as new fleets and drivers, providing driver and fleet statistics to management and processing of incident and accident reports, as required.
• Makes recommendations to the Troopers overseeing the Driver Education and Pupil Transportation programs to enhance or improve the administrative operations and functions of the programs.
• Assist with legal research regarding implementation of new technology to ensure compliance with state laws and rules.
• Receives and verifies driver rosters for the Pupil Transportation Program including submitting the names for criminal and driver record checks in accordance with State laws and administrative rules. Prepares and mails denial letters if necessary.
• Receives driver training records for the Pupil Transportation Program and enters information into the database tracking the training requirements in accordance with State laws and administrative rules. Receives and tracks instructor training records including entering information into the database. Submits necessary forms, documents, and manuals to assigned schools, instructors and school administrative units maintaining a database of students, schools, instructors, and other related information utilizing department computer hardware and software. Retrieves and updates program and related information and utilizing computerized database(s). Reviews, verifies, and processes information from students, schools, and instructors to determine eligibility for the Driver Education Program.
• Responds to telephone questions or other inquiries from the public, prospective students, instructors, schools, commercial businesses, fleets, drivers, and fellow employees concerning program laws, rules, policies, procedures, and requirements for both the Pupil Transportation and Driver Education Programs. Have general knowledge of other DMV bureaus and sections and provide clerical assistance when available as required. May assist with the testing of new instructors, including preparing of the tests.
• Answers questions at the counter and on the telephone, regarding motor vehicle laws and rules, consistent with the Privacy Act.
• For further information please contact Jennifer Bailey, Assistant Director, at [e-mail] or 603-227-4204.

EOE

TDD Access: Relay NH1-800-735-2964