Driver Coordinator

Iberia Foods LLC; Palmer (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Iberia Foods LLC in Palmer, MA is seeking a reliable Driver Coordinator to oversee daily delivery operations, optimize routes, and ensure timely, compliant shipments. You will be the central point of contact for drivers and customers.

The role requires at least a high school diploma and 2+ years in dispatch or logistics. Proficiency with dispatch software, GPS tracking, and MS Office is important. Flexibility for evenings and weekends is expected.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in dispatch, logistics, or transportation coordination in food delivery.
• Strong knowledge of local delivery area and routing best practices.
• Proficient with dispatch software, GPS tracking, and MS Office.

Responsibilities

• Plan and optimize daily routes for multiple drivers, considering windows, traffic, and vehicle capacity.
• Assign routes with clear instructions and documentation.
• Monitor driver progress and address delays or issues promptly.
• Communicate with drivers, customers, and internal teams about schedules and changes.
• Resolve driver issues including breakdowns and delivery discrepancies.
• Ensure DOT regulations and safety policies are followed.
• Maintain records of deliveries, mileage, fuel, and performance.
• Assist with dispatching and scheduling new orders as needed.
• Conduct regular check-ins with drivers to ensure satisfaction.
• Prepare daily, weekly, and monthly performance reports.

Skills

Dispatch software

GPS tracking

Microsoft Excel

Communication

Problem-solving

Organization

Multitasking

Education

High school diploma

Associate's degree in logistics

Tools

Dispatching software

GPS tracking systems

Microsoft Office Suite

Job description

Join our team! Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States. As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America. With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine. We are seeking for a reliable customer service personnel to join our team.

The Driver Coordinator is responsible for overseeing the daily operations of Iberia Foods' delivery drivers, ensuring efficient routing, timely deliveries, and adherence to company policies and safety regulations. This role acts as a central point of contact for drivers, managing schedules, addressing issues, and optimizing delivery performance.

Job Responsibilities

• Plan and optimize daily delivery routes for multiple drivers, considering factors such as delivery windows, traffic patterns, and vehicle capacity.
• Assign delivery routes to drivers and provide clear instructions and necessary documentation.
• Monitor driver progress throughout the day, tracking deliveries and proactively addressing any delays or issues that arise.
• Communicate effectively with drivers, customers, and internal departments regarding delivery schedules, changes, and potential problems.
• Resolve driver-related issues, including vehicle breakdowns, delivery discrepancies, and customer service concerns.
• Ensure drivers comply with all DOT regulations, company safety policies, and traffic laws.
• Maintain accurate records of deliveries, mileage, fuel consumption, and driver performance.
• Assist with dispatching and scheduling of new orders as needed.
• Conduct regular check-ins with drivers to ensure satisfaction and address any concerns.
• Prepare and submit daily, weekly, and monthly reports on delivery performance.

Job Qualifications

• High school diploma or equivalent; Associate's degree in logistics, supply chain management, or a related field preferred.
• 2+ years of experience in a dispatch, logistics, or transportation coordination role, preferably within the food distribution industry.
• Strong geographical knowledge of the local delivery area.
• Proficiency in dispatching software, GPS tracking systems, and Microsoft Office Suite (especially Excel).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong organizational skills and attention to detail.
• Knowledge of DOT regulations and safety protocols is a plus.
• Ability to work flexible hours, including some evenings and weekends, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

About us

Founded in 1930, Iberia Foods is the largest Caribbean and Hispanic food distributor in the United States. As a premier source for the authentic Caribbean and Latino cuisine, Iberia Foods boasts a full host of products ranging from condiments and pantry items to beverages and snacks and represents most of the leading brands from the Caribbean and Latin America. With more than 800 products, Iberia Foods has a solid position as the definitive connection to the Caribbean and Latin American cuisine. Iberia Foods is part of the Bia foods family! To learn more about Bia, please visit their website at www.biafoods.com

Bia Overview

We are Bia, the Nourishing Alliance: families, partners, talent, and brands united to nurture the growth of our collective dreams and unleash a heritage of flavors across the Americas. Through our four strategic hubs – Coffee, Culinary, Snacks, and Restaurants – we serve over 300 million customers with the continent's most beloved brands. Each member of our alliance brings unique ingredients that enrich our community, contributing fresh perspectives while building upon the achievements of others. Together, we create powerful networks that enable our companies to learn, develop, and expand into new markets. Our strength lies in our shared values and long-term vision. Operating with purpose and responsibility, we embrace nurturing as our value-generating principle, fostering growth and cultural heritage from North to South America.