Driver - Client Transportation

Quest Behavioral Health; Lancaster (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Quest Behavioral Health in California is seeking a Driver responsible for the safe, timely transportation of clients to and from the facility, appointments, and community activities, while handling facility errands and day-to-day vehicle upkeep.

This role requires professionalism, discretion, and a calm presence; a current CPR/First Aid certification and a clean driving record are essential, with a flexible schedule including some evenings, weekends, and holidays to support the program.

Qualifications

• High school diploma or GED.
• Valid California driver's license in good standing.
• Minimum 3 years of licensed driving experience; must be 21+ for insurance.
• Clean DMV record; insurable under company policy.
• Pass criminal background check and drug/alcohol screening.
• CPR and First Aid certification (or obtain within 30 days).
• Reliable, punctual; flexible schedule including evenings/weekends/holidays.
• Comfort using GPS, apps, and scheduling/communication tools.
• Professional, non-judgmental demeanor with clients.

Responsibilities

• Transport clients to airports, stations, admissions, and appointments.
• Provide transportation to medical, psychiatric, dental, lab, and court visits.
• Transport clients to off-site groups and approved outings.
• Move clients between facilities and levels of care as directed.
• Follow daily transportation schedule and coordinate changes with staff.
• Verify rosters before departure and account for all clients upon return.
• Maintain client confidentiality per HIPAA and 42 CFR Part 2.
• Complete transportation logs and incident reports accurately.
• Operate vehicles in compliance with CA traffic laws and policy.
• Run errands: pharmacy pickups, groceries, lab drops, and deliveries.
• Assist with luggage, supplies, and non-driving tasks as needed.

Skills

Safe driving

Professionalism

Discretion

Time management

GPS navigation

Customer service

Boundary setting

Handling confidential information

Education

High school diploma or GED

Tools

GPS navigation

Smartphone apps

Scheduling tools

Job description

About Us

Quest operates licensed residential behavioral health and substance use treatment programs across California. Our clients are in a vulnerable and pivotal stage of their lives, and every member of our team, including the person behind the wheel, plays a direct role in their care experience. If you drive safely, show up reliably, and treat people with dignity, this is a meaningful place to work.

Position Summary

The Driver is responsible for the safe, timely, and confidential transportation of clients to and from the facility, appointments, and community activities. This role also handles facility errands and day-to-day vehicle upkeep. The Driver is often a client's very first in-person contact with our program, so professionalism, discretion, and a calm presence are essential.

Key Responsibilities

Client Transportation

• Transport clients to and from airports, bus and train stations, and residences at admission and discharge.
• Provide transportation to medical, psychiatric, dental, laboratory, and court appointments.
• Transport clients to off-site groups, community support meetings, and approved outings.
• Transport clients between company facilities and levels of care as directed.
• Follow the daily transportation schedule and coordinate changes with clinical, admissions, and operations staff.

Client Safety & Support

• Verify client rosters before departure and confirm all clients are accounted for upon return.
• Follow facility policy regarding contraband; ensure clients do not obtain or possess prohibited items during transport, and report any concerns immediately.
• Observe client behavior during transport and report changes, safety concerns, or incidents to the appropriate staff.
• Use de-escalation techniques and remain calm in emotionally charged situations.
• Respond appropriately to medical or behavioral emergencies and follow established emergency procedures.

Vehicle Operations & Maintenance

• Complete daily pre- and post-trip vehicle inspections and document findings.
• Keep vehicles clean, fueled, and stocked with required supplies and documentation (insurance, registration, first aid kit).
• Maintain accurate mileage, trip, and fuel logs.
• Track scheduled maintenance and report mechanical issues, damage, or accidents immediately.
• Operate all vehicles in compliance with California traffic laws and company policy at all times.

Facility Support

• Run errands including pharmacy pickups, grocery and supply runs, lab drop-offs, mail, and document delivery.
• Assist with luggage, supplies, and light facility tasks as needed.
• Support the milieu and assist staff with client supervision during non-driving hours as assigned.

Compliance & Documentation

• Maintain strict client confidentiality in accordance with HIPAA and 42 CFR Part 2, including in public settings and during transport.
• Complete transportation logs, incident reports, and other documentation accurately and on time.
• Adhere to all DHCS, licensing, accreditation, and company policies and procedures.
• Complete all required trainings within assigned timeframes.

Required Qualifications

• High school diploma or GED.
• Valid California driver's license in good standing.
• Minimum 3 years of licensed driving experience; must be 21 or older to meet insurance requirements.
• Clean driving record - a current DMV H-6 printout is required, and the candidate must be insurable under the company's auto policy.
• Ability to pass a criminal background check and pre-employment and random drug/alcohol screening.
• Current CPR and First Aid certification (or ability to obtain within 30 days of hire).
• Reliable, punctual, and able to work a flexible schedule including some evenings, weekends, and holidays.
• Comfortable using GPS navigation, smartphone apps, and basic scheduling/communication tools.
• Professional, non-judgmental demeanor and the ability to maintain appropriate boundaries with clients.

Preferred Qualifications

• Prior experience in behavioral health, substance use treatment, healthcare, or human services.
• Familiarity with Antelope Valley / Coachella Valley / Greater Los Angeles routes and traffic patterns.
• Bilingual (English/Spanish).
• Class B license with passenger endorsement (required if operating vehicles designed to carry 10 or more passengers, including the driver).
• If in personal recovery, a minimum of [1 year] of continuous sobriety is required per company policy.

Physical Requirements

• Ability to sit and drive for extended periods.
• Ability to lift, carry, and load up to 50 lbs (luggage, supplies, groceries).
• Ability to enter and exit vehicles repeatedly throughout a shift.
• Visual and hearing acuity sufficient to operate a motor vehicle safely.

Quest is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act.

We are a drug-free workplace. Employment is at-will.