Client Transport & Safety Specialist

Quest Behavioral Health; Lancaster (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Quest Behavioral Health in California is seeking a Driver responsible for the safe, timely transportation of clients to and from the facility, appointments, and community activities, while handling facility errands and day-to-day vehicle upkeep.

This role requires professionalism, discretion, and a calm presence; a current CPR/First Aid certification and a clean driving record are essential, with a flexible schedule including some evenings, weekends, and holidays to support the program.

Qualifications

• High school diploma or GED.
• Valid California driver's license in good standing.
• Minimum 3 years of licensed driving experience; must be 21+ for insurance.
• Clean DMV record; insurable under company policy.
• Pass criminal background check and drug/alcohol screening.
• CPR and First Aid certification (or obtain within 30 days).
• Reliable, punctual; flexible schedule including evenings/weekends/holidays.
• Comfort using GPS, apps, and scheduling/communication tools.
• Professional, non-judgmental demeanor with clients.

Responsibilities

• Transport clients to airports, stations, admissions, and appointments.
• Provide transportation to medical, psychiatric, dental, lab, and court visits.
• Transport clients to off-site groups and approved outings.
• Move clients between facilities and levels of care as directed.
• Follow daily transportation schedule and coordinate changes with staff.
• Verify rosters before departure and account for all clients upon return.
• Maintain client confidentiality per HIPAA and 42 CFR Part 2.
• Complete transportation logs and incident reports accurately.
• Operate vehicles in compliance with CA traffic laws and policy.
• Run errands: pharmacy pickups, groceries, lab drops, and deliveries.
• Assist with luggage, supplies, and non-driving tasks as needed.

Skills

Safe driving

Professionalism

Discretion

Time management

GPS navigation

Customer service

Boundary setting

Handling confidential information

Education

High school diploma or GED

Tools

GPS navigation

Smartphone apps

Scheduling tools

Job description

Quest Behavioral Health in California is seeking a Driver responsible for the safe, timely transportation of clients to and from the facility, appointments, and community activities, while handling facility errands and day-to-day vehicle upkeep.

This role requires professionalism, discretion, and a calm presence; a current CPR/First Aid certification and a clean driving record are essential, with a flexible schedule including some evenings, weekends, and holidays to support the program.