Driver Assistant - Phoenix

Paycom - ATS; Phoenix (AZ); On-site; USD 21,000 - 23,000; Full time

Job summary

Habitat for Humanity Central Arizona in Phoenix is seeking a Driver Assistant to partner with the Donation Pickup Driver. You will assist with loading, securing, and unloading donated items while delivering courteous service and upholding HFHCAZ standards.

This role supports routes and warehouse tasks, helps maintain safety, and contributes to funding for affordable homeownership across the region by ensuring donations are handled properly and paperwork is completed accurately.

Qualifications

• Must have reliable transportation and valid AZ driver's license or ability to obtain one.
• Excellent customer service and clear communication skills.
• Ability to lift and move heavy items and operate handling equipment safely.

Responsibilities

• Assist the Donation Pickup Driver with safe loading, transportation, and unloading of donated items.
• Interact courteously with donors and represent HFHCAZ professionally.
• Evaluate donations to meet acceptance guidelines and ensure safe handling.
• Safely lift and move furniture, appliances, or bulky items using proper techniques and equipment.
• Secure donations in the truck and assist with route navigation and scheduling.
• Support warehouse and ReStore operations as needed and complete required paperwork.

Skills

Customer service

Communication

Time management

Brand ambassador

Safety awareness

Team collaboration

Education

High School Diploma or HiSet/GED

Tools

Forklifts

Hand trucks

Dollies

Job description

Job Details: Job Location: Phoenix ReStore - Phoenix, AZ 85004, Position Type: Full Time, Education Level: High School, Salary Range: $15.50 - $17.50 Hourly, Travel Percentage: Road Warrior, Job Shift: Day, Job Category: Transportation,

JOB SUMMARY:

The Driver Assistant partners with the Donation Pickup Driver to safely collect donations from donors throughout central Arizona. This role is responsible for loading, securing, and unloading donations while providing exceptional customer service and representing Habitat for Humanity in a professional manner. The Driver Assistant helps maximize the value of donated goods by handling items with care, maintaining a safe work environment, and supporting the daily operations of the ReStore. Every donation collected contributes directly to funding Habitat for Humanity's mission of creating affordable homeownership opportunities for local families.

ESSENTIAL FUNCTIONS:

• Assist the Donation Pickup Driver with the safe and efficient pickup, loading, transportation, and unloading of donated items.
• Provide exceptional customer service by interacting with donors in a courteous, respectful, and professional manner while representing Habitat for Humanity.
• Evaluate donated items with the driver to ensure they meet Habitat ReStore donation acceptance guidelines.
• Safely lift, carry, move, and load heavy or bulky items using proper lifting techniques and material handling equipment.
• Secure donations in the truck to prevent damage during transportation.
• Assist with navigation and communication to ensure pickup routes are completed efficiently and on schedule.
• Help maintain a clean, organized, and safe work environment, including keeping the donation truck clean and stocked with necessary supplies.
• Follow all organizational safety policies and procedures, including the proper use of personal protective equipment (PPE).
• Report damaged items, safety concerns, accidents, or donor issues to the Driver or supervisor promptly.
• Assist with unloading donations at the ReStore and staging merchandise according to operational procedures.
• Support warehouse and ReStore operations as needed when not assigned to donation pickup routes.
• Accurately complete required paperwork or electronic documentation related to donation pickups, as assigned.
• Work collaboratively with drivers, warehouse staff, volunteers, and other team members to accomplish daily operational goals.
• Maintain regular attendance and punctuality while demonstrating flexibility to work overtime or adjusted schedules when business needs require.
• Perform other duties as assigned in support of ReStore operations and Habitat for Humanity's mission.

Qualifications: KNOWLEDGE, SKILLS, ABILITIES:

• Great track record of providing excellent customer service.
• Good communication skills. Be able to convey clear, concise information to others, using verbal or other appropriate communication techniques.
• Excellent problem-solving ability / A self-starter with great time management skills
• Creative, Energetic, and passionate
• Treat others in a nondiscriminatory, lawful, and ethical manner, respecting the differences among people, and the value they bring to HFHCAZ.
• Ability to perform as a Brand Ambassador to positively represent HFHCAZ.
• Follow all safety protocols in all work activities to limit liability and risk of injuries or accidents.
• Demonstrate commitment to Habitat for Humanity Central Arizona’s Mission, Vision, Core Values and Value Proposition – and be able to, as a brand ambassador, advocate their message.
• Knowledge of safe lifting techniques and proper material handling practices.
• Ability to safely lift, carry, push, and pull heavy or bulky items throughout the workday.
• Ability to safely use hand trucks, dollies, furniture straps, moving blankets, and other material handling equipment.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

EDUCATION, EXPERIENCE:

High School Diploma or HiSet/GED required.

Previous experience in moving, delivery, warehouse, retail, logistics, customer service, or a related field is preferred but not required.

Experience safely lifting and moving furniture, appliances, or other large items is preferred.

PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to bend, stand, twist, reach above shoulder, reaching below shoulder, walk, talk, and/or hear. The employee is continuously required to use hands to finger, handle, or feel. The employee is continuously required to reach with hands and arms. The employee is occasionally required to sit, climb, or balance, stoop, kneel, crouch, and/or crawl. The employee must also lift and/or move up to 50 pounds or more. Safe lifting and team lifting of items over 75lbs is required Specific vision abilities include close vision and color vision.

WORK ENVIRONMENT AND CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some of the job takes place in Retail warehouse operation. The cooling is adequate in the summer, but it will get hot and muggy at times during summer months. Winter gets a little cold, dress warm in layers in the winter. Most of the job takes place in a large box truck and at donor sites and occasional office or classroom settings. Dress code is casual and comfortable; no sandals or open shoes allowed, and company shirts will be provided.

TOOLS AND EQUIPMENT USED:

Proficient in or able to learn the use of standard office equipment, including computers, printers, telephones, copiers, calculators, tablets, and other communication devices. Ability to safely operate material handling equipment and tools, including forklifts pallet jacks, hand trucks, dollies, furniture straps, hand tools, power tools, and other equipment used in donation pickup and warehouse operations. Ability to use cellular phones, mobile applications, and electronic devices for communication, navigation, scheduling, and documentation. Must possess a valid Arizona driver's license with an acceptable driving record and maintain reliable transportation to and from the assigned work location.