Drive-Thru General Manager - Lead & Elevate Guest Experience

Workstream; Kemp (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SONIC Drive-In in Kemp, TX is seeking a General Manager to lead restaurant operations, train staff, and ensure safe, high-quality service. You will manage scheduling, inventory, payroll records, and guest experiences while upholding company policies and local regulations.

Ideal candidates have 2+ years of management experience in QSR, strong leadership and communication skills, and a focus on customer satisfaction. Flexibility for irregular hrs, weekends, and holidays is required.

Qualifications

• Minimum high school diploma; advanced business studies preferred.
• At least 2 years of restaurant management experience; ability to lead shifts without supervision.
• Must work a 5-day week with irregular hours, nights, weekends and holidays.
• Knowledge of recruiting, interviewing and selection practices.
• Knowledge of labor laws and sanitation regulations.
• Strong leadership, communication, and problem-solving skills.
• Adherence to appearance, uniform and hygiene standards.

Responsibilities

• Manage, train, monitor and coach crew, carhops and skating carhops.
• Direct and assign staff to meet operational standards and drive service quality.
• Prepare work schedules and adjust staffing as needed.
• Monitor inventory and place orders within cost controls.
• Ensure accurate payroll and employment records.
• Handle guest requests and resolve complaints with supervisor support.
• Interview and hire team members to maintain proper staffing levels.
• Develop action plans to address sales and financial trends and implement marketing plans.

Skills

Restaurant management

Staff training

Scheduling

Hiring/interviews

Customer service

Operations leadership

Education

High school diploma

Business studies preferred

Tools

POS system

Payroll records

Job description

SONIC Drive-In in Kemp, TX is seeking a General Manager to lead restaurant operations, train staff, and ensure safe, high-quality service. You will manage scheduling, inventory, payroll records, and guest experiences while upholding company policies and local regulations.

Ideal candidates have 2+ years of management experience in QSR, strong leadership and communication skills, and a focus on customer satisfaction. Flexibility for irregular hrs, weekends, and holidays is required.