Drive Thru Ambassador - Grape Road - FT

Goodwill Industries Group; Mishawaka (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Goodwill Industries Group in Mishawaka, IN is seeking a Full Time Donation Associate to warmly greet donors, help unload donations, and efficiently sort and price items for resale.

You will follow safety rules, keep the donation area clean and organized, document intake, and work with the store team to support smooth daily operations in a fast-paced retail environment.

This role reports to the Store Manager and offers a practical, hands-on job in a mission-driven nonprofit setting.

Qualifications

• Excellent customer service to engage donors and create a welcoming experience.
• Friendly, patient, and professional interactions with donors.
• Strong attention to sorting, inspecting, and pricing donations accurately.
• Ability to learn donation policies and identify acceptable items.
• Basic safety knowledge for lifting and safe workplace practices.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items for resale.
• Follow safety protocols to prevent injuries.
• Keep donation area clean and organized.
• Document donation intake and report discrepancies.
• Support Kaizen principles to improve efficiency.
• Collaborate with team to adapt to priorities.
• Perform other duties as assigned by supervisor.

Skills

Customer service

Teamwork

Attention to detail

Safety awareness

Donations handling

PPE usage

Job description

Job Details

Job Location: Store - Grape Road - Mishawaka, IN 46545

Position Type: Full Time

Education Level: None

Salary Range: $11.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective

To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills:

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Qualifications:

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.