Drive Thru Ambassador - Western Ave. - FT

Goodwill Industries Group; South Bend (IN); On-site; USD 12,000 - 18,000; Full time

Job summary

Goodwill Industries Group in South Bend, IN is hiring for a Full Time Donation Associate who greets donors, assists with unloading, and maintains a welcoming donation area while ensuring items are sorted and priced for resale.

You will follow safety protocols, document intake, and collaborate with Store Manager and teammates in a fast-paced retail setting that reflects Goodwill's mission to empower people.

Qualifications

• Excellent customer service, engaging donors.
• Friendly, patient, and professional interactions.
• Detail-oriented sorting and pricing of donations.
• Learn donation policies quickly.
• Know safety protocols to prevent injuries.
• Work well in a fast-paced team.

Responsibilities

• Greet donors and assist with unloading donations.
• Receive, inspect, sort, and price donated items per guidelines.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean and organized.
• Document donation intake and report discrepancies.
• Support Kaizen for efficiency and workflow improvements.
• Collaborate with team to adapt to priorities.
• Perform other duties as assigned.

Skills

Customer service

Friendliness

Attention to detail

Policy knowledge

Safety awareness

Teamwork

Job description

Job Details

Job Location: Store - Western Ave - South Bend, IN 46619
Position Type: Full Time
Education Level: None
Salary Range: $11.00 Hourly
Travel Percentage: None
Job Shift: Day
Job Category: Retail

Job Objective

To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast-paced retail environment. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Essential Job Functions

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team-oriented work environment.
• Other duties as assigned by supervisor.

Qualifications

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non-acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast-paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.

Additional Qualifications

• Authorized to work in the United States.
• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.