Drive Thru Ambassador - Granger - FT

Goodwill Industries Group; Granger (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Goodwill Industries Group in Granger, IN is seeking a Full-Time Donation Associate to warmly greet donors, assist with unloading donations, and help price items for resale. You will work in a fast-paced retail environment under the Store Manager.

The role emphasizes customer service, accuracy in sorting and pricing, adherence to safety guidelines, and teamwork. Able to lift up to 50 lbs and flexible with shift availability; authorized to work in the United States.

Qualifications

• Excellent customer service and donor engagement.
• Friendly, approachable demeanor and professional conduct.
• Strong attention to detail for sorting and pricing donations.
• Ability to learn donation policies.
• Knowledge of safety protocols and safe lifting.
• Able to work efficiently in a fast-paced environment.
• Excellent teamwork and communication skills.
• Authorized to work in the United States.
• Flexible availability.
• Ability to lift up to 50 lbs.

Responsibilities

• Greet donors warmly and assist with unloading donations.
• Receive, inspect, sort, and price donated items.
• Follow safety protocols to maintain a secure environment.
• Keep donation area clean and organized.
• Document donation intake and report discrepancies.
• Uphold Kaizen standards to improve efficiency.
• Collaborate with team to support store operations.
• Other duties as assigned by supervisor.

Skills

Customer service

Attention to detail

Safety awareness

Teamwork

Adaptability

Physical ability

Job description

Job Information

Location: Store - Granger - Granger, IN 46530

Position Type: Full Time

Shift: Day

Job Category: Retail

Objective: To provide exceptional customer service by efficiently receiving, sorting, and pricing donations while maintaining a friendly and organized donation area. Assist donors with unloading items, express appreciation, and support smooth operations in a fast‑paced retail environment. This position reports to the Store Manager who evaluates performance annually.

The role embodies the Goodwill Mission to "Empower people to achieve their most abundant life" and upholds the Company Core Values.

Essential Job Functions

• Greet donors warmly, provide assistance with unloading donations, and express appreciation to create a positive and welcoming experience.
• Receive, inspect, sort, and price donated items efficiently while following established guidelines to ensure quality, appropriate categorization, and readiness for resale.
• Follow all safety protocols and procedures to maintain a secure work environment, properly handling donations to prevent damage, accidents, or injuries.
• Keep the donation area clean, organized, and free of hazards, ensuring an efficient workflow and a professional appearance.
• Accurately document donation intake, maintain records as required, and report any discrepancies or concerns to management.
• Uphold Kaizen standards by continuously seeking ways to improve efficiency, organization, and workflow.
• Work collaboratively with team members and supervisors to support store operations, adapt to changing priorities, and contribute to a positive, team‑oriented work environment.
• Other duties as assigned by supervisor.

Qualifications

• Excellent customer service skills with the ability to engage positively with donors, express gratitude, and create a welcoming experience.
• Friendly and approachable demeanor, demonstrating patience and professionalism in all interactions.
• Strong attention to detail when sorting, inspecting, and pricing donated items to ensure quality, proper categorization, and compliance with store guidelines.
• Ability to quickly learn and apply donation policies, including identifying acceptable and non‑acceptable items.
• Basic understanding of safety protocols, including proper lifting techniques, hazard awareness, and workplace safety procedures to prevent injuries and ensure a secure environment.
• Ability to work efficiently in a fast‑paced setting while maintaining accuracy and organization.
• Strong teamwork and communication skills to collaborate effectively with colleagues and supervisors.
• Authorized to work in the United States.
• Flexible availability.
• Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Ability to safely operate material handling equipment, personal protective equipment (PPE), and light industrial machinery.