Drain Technician: On-Site Service & Customer Solutions

Hope Plumbing, Heating & Cooling; Indianapolis (IN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Company truck

Paid time off

Paid holidays

Medical, Dental & Vision Insurance

Limited Emergency On-Call

Quarterly company events

Job summary

Hope Plumbing, Heating & Cooling is seeking exceptional drain technicians for residential drain cleaning services in Indianapolis, IN. You will diagnose and repair drainage issues, lead customers to informed buying decisions, and work with a team to meet sales targets.

The role requires 1 year of verifiable drain experience, a professional demeanor, and the ability to mentor apprentices. A company truck, PTO, holidays, and health/dental/vision insurance are provided.

Qualifications

• Must have 1 year of verifiable drain experience.

Responsibilities

• Complete all drain cleaning and cable work on in-home service calls.
• Coordinate camera service for every mainline stoppage within 24 hours of the report.
• Establish customer rapport to sell the right products and services.
• Help customers select the right maintenance plan and understand warranty information.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work alongside customer service and dispatch to ensure the overall success of the business.
• Protect the drain-cleaning equipment and keep a well-inventoried truck.
• Participate actively in trainings, meetings, trade shows, and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs.
• Be accurate and timely with invoices, time cards, curbside feedback, and option sheets.

Skills

Drain experience

Job description

Hope Plumbing, Heating & Cooling is seeking exceptional drain technicians for residential drain cleaning services in Indianapolis, IN. You will diagnose and repair drainage issues, lead customers to informed buying decisions, and work with a team to meet sales targets.

The role requires 1 year of verifiable drain experience, a professional demeanor, and the ability to mentor apprentices. A company truck, PTO, holidays, and health/dental/vision insurance are provided.