Drain Technician

Radiant Plumbing; Austin, Northern (TX, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Pet Insurance

401(k) with 4% company match

PTO, Paid Holidays, Paid Wellness Time

Company-provided truck, phone, iPad, &

Job summary

Radiant Plumbing & Air Conditioning in Austin seeks a Residential Drain Technician to diagnose and repair drain issues in customers’ homes while delivering an outstanding customer experience. The role suits someone who works well independently, enjoys troubleshooting, and can clearly explain options to homeowners.

Applicants must hold a valid apprentice plumber card with endorsement and a clean driving record.

Qualifications

• Valid apprentice plumber card with endorsement.
• Valid driver’s license with no major violations within the last 3 years.
• Ability to use iPad and ServiceTitan software.
• Strong customer service skills with the ability to diagnose drain issues and confidently present repair options to customers.

Responsibilities

• Diagnose drain issues and complete quality repairs in customers’ homes.
• Deliver an excellent customer experience while working independently in the field.
• Explain repair options clearly to homeowners.
• Require minimal supervision and manage on-site tasks efficiently.

Skills

Customer service

Troubleshooting

Communication

Explain repair options

Education

Apprentice plumber card (endorsement)

Tools

ServiceTitan

iPad

Job description

Radiant Plumbing & Air Conditioning
Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—

About the Role

As a Residential Drain Technician at Radiant, you’ll work independently in the field diagnosing and resolving drain issues in customers’ homes. You’ll be trusted to assess problems, recommend the right solutions, and complete quality repairs while delivering an excellent customer experience. This role is ideal for someone who’s confident working on their own, enjoys troubleshooting, and knows how to clearly explain options to homeowners.

The Good Stuff:

• Pet Insurance
• 401(k) with 4% company match
• PTO, Paid Holidays, Paid Wellness Time
• Company-provided truck, phone, iPad, and uniforms
• Tool program
• Continuous education to further your development

What You Need:

• A valid apprentice plumber card (must have endorsement)
• Valid driver’s license with no major violations within the last 3 years
• Ability to use an iPad and ServiceTitan software
• Strong customer service skills with the ability to diagnose drain issues and confidently present repair options to customers