Drain Technician

Radiant Plumbing and Air Conditioning; Austin (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Pet Insurance

401(k) with 4% company match

PTO, Holidays, Wellness Time

Company-provided truck, phone, iPad, &

Uniforms

Employee discounts

Tool program

Continuous education

Job summary

Radiant Plumbing & Air Conditioning seeks a Residential Drain Technician to diagnose and repair home drain issues in customers’ homes. You will work independently, assess problems, and clearly explain repair options to homeowners while delivering high-quality service.

You’ll use ServiceTitan on an iPad, with a company truck, phone, uniforms, and ongoing training. The role offers competitive hourly pay plus commission and full benefits.

Qualifications

• Strong customer service skills with the ability to diagnose drain issues and confidently present repair options to customers.
• Ability to use ServiceTitan software and an iPad on the job.
• Endorsement for apprentice plumber card required.

Responsibilities

• Diagnose and repair drain issues in customers' homes.
• Assess problems and recommend appropriate solutions.
• Explain options clearly to homeowners and secure agreement for repairs.

Skills

Customer service

Troubleshooting

Clear communication

ServiceTitan

Education

Apprentice plumber card

Tools

ServiceTitan

iPad

Job description

Radiant Plumbing & Air Conditioning

Since 1999, we’ve been Austin’s bold and quirky solution for all things plumbing and air conditioning. We don’t just stand out—we shine! From memorable service to a fun-loving company culture, we’re a team that has your back (and yes, we mean it). Ready to take your career to the next level? Don’t let your future swirl down the drain—

About the Role

As a Residential Drain Technician at Radiant, you’ll work independently in the field diagnosing and resolving drain issues in customers’ homes. You’ll be trusted to assess problems, recommend the right solutions, and complete quality repairs while delivering an excellent customer experience. This role is ideal for someone who’s confident working on their own, enjoys troubleshooting, and knows how to clearly explain options to homeowners.

The Good Stuff:

• Competitive Pay: Hourly plus commission
• Medical, Dental & Vision Insurance
• Pet Insurance
• 401(k) with 4% company match
• PTO, Paid Holidays, Paid Wellness Time
• Company-provided truck, phone, iPad, and uniforms
• Employee discounts
• Tool program
• Continuous education to further your development

What You Need:

• A valid apprentice plumber card (must have endorsement)
• Valid driver’s license with no major violations within the last 3 years
• Ability to use an iPad and ServiceTitan software
• Strong customer service skills with the ability to diagnose drain issues and confidently present repair options to customers