Drain Service Technician - Onsite

Rodenhiser Home Services Inc.; Holliston (MA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Career development

Product discounts

Job summary

Rodenhiser Home Services seeks a Junior Service Technician to lead customers to confident decisions based on proven drainage solutions. You will perform residential drainage service calls, build trust with homeowners, and advise on maintenance plans and financing options.

You will train with in-house experts, uphold safety standards, and collaborate with multiple departments to ensure high-quality service and timely, accurate documentation of jobs and invoices.

Qualifications

• Junior Service Technician capabilities demonstrated.
• KPI tracking and meeting KPI goals expected.
• Experience with plumbing service tools and equipment is preferred.

Responsibilities

• Lead customers to make informed decisions based on solutions provided.
• Complete residential drainage service calls within area of expertise.
• Establish rapport and educate customers on best finance options and maintenance plans.
• Explain replacement opportunities for aging or underperforming systems.
• Maintain organized, clean trucks and proper PPE; manage timesheets and invoices.
• Mentor apprentices and participate in trainings and team meetings.

Skills

Junior Service Technician abilities

Education

High School diploma or equivalent

Nexstar Service System training

Job description

Salary range:$25 - $33/hr
Never job search again.

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers.With Rodenhiser’s size comes numerous advantages you won’t find elsewhere.

At Rodenhiser:

• You are prepared.Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment.
• You are never rushed.Rodenhiser’s scheduling ensures you will always have sufficient time to fully evaluate and fix the problem.
• You are never alone.Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on.
• You are appreciated.Not just by the Rodenhiser team, but by so many satisfied customers you help every day.
• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.
• You advance.Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights.We are looking for nice people who want
  to grow with us.
• You have fun.From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits.Don’t you want them too?

The Big Task

Lead customers, based on solutions provided, to making confident, informed decisions.

Key Sub Tasks

• Complete anyresidential drainageservice calls within their current area of expertise.
• Establish customer rapport toinstill confidence inourteam andsell the right products and serviceswith integrity.
• Ask proper lifestyle questions to troubleshootslow or backed up drains within the home.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Explain replacement opportunities for aging,damaged,or underperformingwaste and vent systems.
• Manage all jobs to achieve proposed gross margins.
• Ability to exceedminimum KPI goals.
• Successfully complete follow up calls.
• Maintain an organized, clean, and well-stocked truck. Ensure proper PPE gear isalways utilized and on hand. Maintain provided equipment and tools.
• Participate actively in all training exercises, morning meetings, tradeshows,and retreats.
• Able to work in a highly productive team environment.Workingalongside multipledepartments.
• Train and mentor apprentices to ensure quick, accuratediagnosisand proper equipment use and handling.
• Be accurate and timely withall relateddigital invoices, upload sewer camera footage, note and detail jobs thoroughly, timesheets, and emails. Can follow Rodenhiser’s S.O.P’s
• Knowledge of processes across multiple departments with the ability to use them effectively.
• Collaborate: Able to know how and when to hand off structural pipe failures, excavations and licensed plumbing needs to our dedicatedplumbing department.

Desired Skills and Experience

• Demonstrated proficiency in allJuniorServiceTechnician abilities.
• Minimum of 90daystracking KPI and achieving KPIgoals.
• Fewer than 30 hours of Call Backs as a Junior Service Technician.
• Completion of Nexstar Service System training.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Competent in the use of all tools and resources related to basic service calls.
• High School diploma or equivalent.
• Must havea currentEPA universal certificate.
• Base knowledge of plumbingcodes and proper safety standards.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to take direction and/or technical instruction.
• 1-3years, minimum, experience operating main drain machines, hand drain machines, jetting machines, locators, cameras.
• Valid driver’s license and clean driving record.
• Ability to explain technical information to non-technical customers.

PHYSICAL REQUIREMENTS:

• Good physical condition is a must. At times, this position may require bending, squatting, kneeling, climbing, pushing,pulling,and crawling. Occasionally, there may be liftingequipmentup toor over100 pounds.
• Frequently, you must be able to read and comprehend, write effectively and professionally, perform minor calculations, orally communicate with all levels within the organization,reason,and analyze data.
• At times, you may need to operate tools and equipment involved inplumbingservice work, as well as a computer tablet and phone.

What We Offer

• A career with purpose and growth in a respected, family-owned business.
• A supportive team that takes pride in helping clients and each other.
• Leadership that values your voice, your time, and your future.
• A culture where Nice People deliver Great Service – and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $25 - 33/ hr., based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

• Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML
• Time Off: Paid Vacation, Holidays, Parental Leave
• Salary: $25 - $33/hr.
• Financial: 401(k) match
• Growth: Tuition reimbursement, career development
• Perks: Product discounts and more

Join the team where your voice matters and your work makes a difference.