Electrical Service Technician

Rodenhiser Home Services Inc.; Holliston (MA); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

401(K)

Generous Paid Time Off

Health, dental, life and AD&D insurance

Short-term and long-term disability benefits

Bonuses

Job summary

A leading home services company is seeking skilled technicians to diagnose and repair electrical systems. Candidates should hold a Massachusetts Journeyman Electrician License and possess strong customer service skills. The position offers a competitive salary, benefits, and opportunities for growth within a supportive team environment.

Qualifications

• Competent in the use of all tools and resources related to basic service calls.
• Valid driver’s license and clean driving record required.
• Engaged in further technical development.

Responsibilities

• Diagnose and repair electrical systems for residential service calls.
• Establish customer rapport and sell appropriate products and services.
• Maintain clean job sites and organized inventory.

Skills

Knowledge of Electrical codes

Customer Service

Problem Solving

Technical Explanation

Education

Massachusetts Journeyman Electrician License

Tools

Tools for service calls

Job description

Rodenhiser has been crafting an elite team of technicians since 1928 who service thousands of happy customers. With Rodenhiser’s size comes numerous advantages you won’t find elsewhere.

At Rodenhiser:

• You are prepared. Rodenhiser’s in-house training will provide you hands-on experience with state-of-the-art equipment.
• You are never rushed. Rodenhiser’s scheduling ensures you will always have a sufficient amount of time to fully evaluate and fix the problem.
• You are never alone. Rodenhiser’s team of nearly 100 experienced technicians create an in-the-field network you can always rely on.
• You are appreciated. Not just by the Rodenhiser team, but by so many satisfied customers you help every day.
• You have balance. Some field positions are eligible for flexible hours to best accommodate the needs of you and your family.
• You advance. Rodenhiser provides you a clear, concrete path to advancement so you can reach new heights. We are looking for nice people who want to grow with us.
• You have fun. From frequent BBQ’s and holiday parties to softball games and 5Ks to community service events, the Rodenhiser family does it all!

At Rodenhiser, we already have all of these benefits. Don’t you want them too?

Competitive Salary Range: The compensation for this position falls within the range of $50,000 to $100,000 annually, commensurate with qualifications and experience.

The Big Task

Diagnose and repair electrical systems and lead customers to informed, and confident buying decisions.

Key Sub Tasks

• Complete any electrical residential service calls.
• Establish customer rapport to instill confidence in team and sell the right products and services.
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Ability to exceed minimum KPI goal.
• Successfully complete follow up calls.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Explain replacement opportunities for aging, inefficient or underperforming systems.
• Maintain a clean, organized job site and well inventoried truck.

Desired Skills and Experience

• Hold Massachusetts Journeyman Electrician License
• Competent in the use of all tools and resources related to basic service calls.
• Knowledge of Electrical codes and proper safety standards.
• Ability to explain technical information to non-technical customers.
• Ability to take timely action to solve problems using established policies and procedures.
• Ability to read and understand policy manuals, safety, rules, and procedures.
• Engaged in further technical development (i.e. Different disciplines and cross-training).
• Valid driver’s license and clean driving record.
• Ability to take direction and/or technical instruction.

What We Offer

Rodenhiser offers aggressive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package. As a Rodenhiser employee, you will work for a company that has been a trusted leader in home services for more than 90 years.


Equal Opportunity Employer, including disabled and veterans.