Drain Technician

jobr.pro; Manassas (VA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) with company match

Paid vacation, sick and personal days

Paid training/ongoing education

Company vehicle and gas card

Job summary

My Plumber Plus in Manassas, VA, is looking for a skilled Drain Technician to provide high-quality drain cleaning services. You will diagnose drain issues and recommend effective solutions, contributing to our mission of enhancing the quality of life for our customers.

The role includes handling service calls, engaging with customers professionally, and upselling services while maintaining a commitment to exceptional service. We offer competitive pay, benefits, and opportunities for growth.

Qualifications

• 2+ years of sewer and drain cleaning, replacement, and sales experience.
• Experience operating a sewer camera.
• Service Titan experience is a plus.
• Knowledge of septic systems and underground piping.

Responsibilities

• Complete all drain cleaning, jetting, and cable work related to in-home service calls.
• Communicate professionally with customers, office staff, and co-workers.
• Identify opportunities to upsell additional services to customers.

Skills

Sewer and drain cleaning

Customer service

Equipment operation

Sales experience

Tools

Service Titan

Sewer camera

Job description

Drain Technician

Pay: $21 - $25/hr plus lucrative incentives!

At My Plumber Plus, we’re not just in the business of plumbing, HVAC and electric – we’re in the business of transforming the quality of life within our customers’ homes. Every day, we have the privilege of stepping into our customers’ homes and making a difference. Whether it’s fixing a stubborn drain issue or restoring comfort to a family in need, we’re driven by a passion for service and a commitment to excellence.

We are seeking a motivated and skilled Drain Technician to join our team in Manassas, VA. As a Drain Technician at My Plumber Plus, you will play a crucial role in providing high‑quality drain cleaning services while delivering exceptional customer experiences. Your primary responsibility will be to diagnose drain issues and recommend appropriate solutions.

In exchange for your commitment, we provide:

• Affordable, high‑quality health, dental & vision insurance
• 401(k) w/ company match
• Paid vacation, sick and personal days
• On‑going growth opportunities throughout our Sila Services Family of Companies
• Parental Leave
• Short term disability, long term disability, and company‑paid life insurance
• Paid training/ongoing education
• Company vehicle, gas card, and tablet

Responsibilities

• Complete all drain cleaning, jetting, and cable work related to in‑home service calls.
• Provide camera service for mainline stoppages.
• Describe diagnosed problems to customers and provide solutions.
• Engage with customers in a professional and courteous manner, effectively communicating drain issues and recommended solutions to generate sales opportunities by explaining the features and benefits of each solution.
• Obtain agreement for services before performing work.
• Identify opportunities to upsell additional services or products to customers, maximizing revenue potential.
• Strive to exceed customer expectations by delivering exceptional service experiences and resolving any customer concerns or issues promptly.
• Maintain truck inventory of parts and restock truck to minimum stock levels.
• Be able to remove and reset a toilet and a P‑trap.
• Operate equipment in a safe manner.
• Wear all applicable Personal Protective Equipment (PPE).
• Communicate professionally and respectfully with customers, office staff, and co‑workers.
• Participate in required staff meetings and training.

Requirements

• 2 or more years of sewer and drain cleaning, replacement, and sales experience.
• Experience operating a sewer camera.
• Service Titan experience a plus!
• Working knowledge of septic systems, sewer and drain systems, and underground piping.