DPS - DLD - License Analyst
Texas A&M International
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Job summary
Texas Department of Public Safety (TXDPS) - Driver License Division is seeking a License Analyst. The role involves reviewing license and permit applications, providing information to the public, and ensuring compliance with policies and regulations. Extended hours may be required, with weekend work occasionally expected.
Strong emphasis on accuracy and customer service. The position requires a high school diploma, at least one year of related experience, and a Texas driver license.
Qualifications
- Minimum 1 year in customer service, admin or clerical work.
- Strong communication and organizational skills.
- Ability to follow policies and procedures accurately.
Responsibilities
- Receive, review, sort mail and routing; maintain records.
- Assist with license/permit processing and respond to questions.
- Prepare information on rules, policies, and procedures for license services.
- Maintain activity logs and audit license-related data.
- Support project work and deadlines with accuracy and timeliness.
Skills
Education
Tools
Job description
DPS - DLD - License Analyst, HQ Ops - 0171
Weekend work may be required, on occasion.
This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.
All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
Performs moderately complex licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Obtain information relating to content and application of laws, regulations, procedures and/or other agency actions affecting citizen privileges of licensing to operate a motor vehicle as well as the status of individual cases. Works under general supervision, with limited latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
- Receive, review, sort and route mail and other correspondence.
- Lift, push, move or carry baskets, carts or bins for the distribution or destruction of documents.
- Provide administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answer questions and explain licensing and permit codes; and supply information regarding license and permit processing, policies, and procedures.
- Prepare, interpret, and disseminate information regarding rules, regulations, policies, and procedures concerning driver license services and agency programs.
- Respond to customer inquiries for information, locations, and services. Research and provide required information and actions, forms or fees required for customers to obtain/renew licenses or for purchases of various official documents and the Department¿s publications.
- Maintain records associated with license and permit applications, fee payments, and violations, and complete necessary forms to approve or deny license and permit applications.
- Create, maintain, and audit activity logs, files, and reports on driver license services.
- Assist in processing and approving applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures.
- Participate in projects as subject matter experts, follow project management methodologies, and ensure timely completion of assigned projects.
- Operate a personal computer in a local area network configuration and use several software and imaging systems simultaneously to view, query, enter, retrieve, and edit license related data.
- Demonstrate working knowledge of Driver License Division processes and procedures.
- Adhere to all Texas Department of Public Safety (TXDPS) and Driver License Division policies.
- Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
- Perform other duties assigned.
- Graduation from a standard senior high school or equivalent is required.
- Minimum of one (1) year of work experience in customer service, business administration or clerical support work.
- Valid Texas driver license or identification (ID card) required. If hired with a valid out of state DL or ID, a Texas DL or ID must be obtained within ninety (90) days of moving to Texas.
- Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.
- Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems. Working knowledge of SharePoint is preferred.
- Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS¿ core values: Integrity, Excellence, Accountability, and Teamwork.
- Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
- Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals with different socioeconomic status, educational levels, and interests. Working knowledge of business office practices of English grammar, spelling, punctuation, and composition. Ability to understand and effectively apply complex oral and written instructions and procedures.
- Must demonstrate ability to access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner quickly and efficiently. Knowledge of office practices, administrative and technical procedures, and applicable policies, administrative codes, and statutes is required.
- Must demonstrate an ability to examine data/information, discern variations/similarities, and be able to identify trends, relationships, and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems. Be able to examine documents, evaluate findings, and recognize when sufficient information is collected.
- Must demonstrate an ability to responsibly handle sensitive and confidential information or situations and adhere to applicable laws/statutes/policies related to access, maintenance, and dissemination of information.
- Must be able to work in a safe manner, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
- This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm and weekend work may be required. Depending on assigned service area, the position will require working in an office daily. Travel statewide up to 1 day a month.
The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environment: Office, Limited Outdoors, Vehicle;
- Ambulatory skills, e.g. stand, walk, and sit for a long period of time;
- Ability to speak, hear, and exercise visual acuity;
- Ability to transfer weights of fifty (50) pounds anticipated for this position;
- Driving requirements: Occasional ¿ short trips 1-2x/month.
Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.
A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.
Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
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