DPS - DLD - Hourly License Specialist - Field Ops - 0171

Texas-Department-of-Public-Safety; Lake Worth (TX); On-site; USD 21,000 - 34,000; Part time

Job summary

Texas A&M International is seeking a part-time Hourly License Specialist for the Lake Worth area. The role involves licensing and permitting work, handling applications, payments, and customer inquiries in a high-volume environment.

Work hours resemble extended shifts with early mornings to evenings, and weekend work may be required. A valid Texas driver license and computer proficiency are essential for this position located at the Lake Worth office.

Qualifications

• High school diploma or equivalent is required.
• One year of general office or customer service experience preferred.
• Texas driver license required; may require out-of-state license transfer within time limits.

Responsibilities

• Greet and assist the general public in a professional, courteous manner.
• Review and process license and permit applications and renewals.
• Interpret licensing requirements and advise applicants on qualifications.
• Input data and payments into computer systems; issue licenses and receipts.

Tools

CAPPS

SharePoint

Microsoft Office

Job description

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Job Title DPS - DLD - Hourly License Specialist - Field Ops - 0171

THIS POSITION IS LOCATED AT THE LAKE WORTH OFFICE..

This is a Part-Time position at 20 Hours per week.

Weekend work may be required, on occasion.

This position is for an extended hours facility. Work schedules begin as early as 7:00am and may end as late as 8:00pm.

License Specialists will be required to wear a body-worn camera during all work hours.

PLEASE NOTE:

All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

GENERAL DESCRIPTION:

Performs moderately complex (journey-level) licensing and permitting work. Work involves receiving and reviewing license and permit applications; ensuring compliance with applicable policies, administrative codes, and statutes; communicating with external and internal customers; and approving license and permit applications. Answers general information questions pertaining to driver license laws and driver licensing procedures, safety responsibility laws and procedures, other Department services and services available at other state agencies, and traffic laws. Administers driver license tests. Receives and responds to telephone inquiries from the general public. Works under general supervision, with limited latitude for the use of initiative and independent judgment.

The following Military Occupational Specialty codes are generally applicable to this position.

Applicants must fully complete the summary of experience to determine if minimum qualifications are met.

ESSENTIAL DUTIES / RESPONSIBILITIES:

• Meets and deals with the general public in professional and courteous manner; answers general questions pertaining to applications for various types of driver licenses and identification cards, questions pertaining to traffic laws, driver license, commercial driver license, and safety responsibility laws, driver education, driver improvement, insurance requirements, voter's registration, organ donation, Department employment, and other Department and state agency services. Receives and reviews license and permit applications, revisions, and renewals.
  
• Determines the legal needs and requirements of driver license and identification card applicants. Screens application forms to ensure applicant qualification.
  
• Makes and properly interprets National Driver Records (NDR), Problem Driver Pointer System (PDPS), and Commercial Driver License Information System (CDLIS), Systematic Alien Verification of Entitlement (SAVE) and other external system inquiries to determine applicants' eligibility for licensing.
  
• Inputs license and permit applications, payments, and required technical data for licenses and permits into appropriate computer applications, databases, and systems. Collects appropriate license fees and prepares receipts; ensures and accepts accountability that monies received balance with receipts issued; captures photograph of applicants, their signatures, and their fingerprints. Issues licenses and permits, collects licenses and reimburses fees to denied applicants.
  
• Checks accuracy of original, renewal, and duplicate license applications, driver education certificates, school attendance forms, insurance documents, registrations, and notarizes forms; ensures source document data input to basic state records is correct to prevent future master record changes; and verifies and scrutinizes documents presented for authenticity.
  
• Advises applicants of suspensions, cancellations and revocations, and advises how to qualify.
  
• May administer oral, written, or other tests to license and permit applicants. May interpret for foreign language speaking applicants. Schedules applicants for driving tests. Operates automated testing machines to measure driver license applicants' knowledge of traffic laws and driving practices.
  
• Provides administrative and technical assistance related to license and permit requirements to the general public, agency staff, and government and elected officials; answers questions and explains licensing and permit requirements; and supplies information regarding license and permit processing, policies, and procedures.
  
• May provide information and testimony for the Department in administrative, driver improvement, safety responsibility, and judicial hearings as necessary in prosecution of criminal cases and administrative hearings.
  
• Screens application forms to ensure applicant qualification. Approves applications for licenses and permits based on state regulations, administrative codes, and agency policies and procedures; administer oaths as necessary.
  
• May administer road skills (drive test) examinations. [Must have a valid State of Texas driver license or approved waiver to perform this duty with a valid driver license from state of residence.]
  
• May travel as required to work in other Driver License Offices and/or to and from Headquarters for training. May be required to provide own transportation.
  
• May set up, close, and program office machines in preparation or close of day's activities.
  
• May make minor repairs to testing devices and other office equipment. Prepares, cleans, and maintains work area and testing devices daily.
  
• Attends work regularly and observes approved work hours in accordance with agency leave and attendance policies.
  

Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS:

Education - Graduation from a standard senior high school or equivalent is required.

Experience - Minimum of one (1) year of general office, volunteer (clerical), or face-to-face/over-the-phone customer service experience. Cash handling experience is preferred.

Licensure and/or Certification - A valid Texas driver license is required. If hired with a valid out-of-state driver license, a Texas driver license must be obtained within 90 days of moving to Texas. If moving within the state of Texas, a valid Texas driver license must be obtained within 30 days.

The Commercial Knowledge Examiner (CCKE) certification must be obtained within 45 days of hire. Must re-certify based on Federal Motor Carrier Safety Administration requirements to remain qualified for the position.

Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule - Must be available to work over ISD Spring Break period and over the holiday following Thanksgiving through New Year's (some Federal and State holidays not included). Must be available to work forty (40) hour work weeks during the weeks of June 1 through August 31. This position requires the possibility of extended work hours as early as 7:0 am to as late as 8:00 pm. Weekend work may be required. Travel statewide up to 5 days a month.

PHYSICAL and/or ENVIRONMENTAL DEMANDS:

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Environment: Office, Outdoors, Vehicle;
• Ambulatory skills, e.g. stand, walk, sit;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of fifty (50) pounds anticipated for this position;

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

Applicants will be required to sign a HR-99A release form as they will be asked to demonstrate their lifting abilities at the time of interview.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.