DPS - DLD - Manager

Texas Department of Public Safety; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Texas DPS seeks a qualified manager to lead a team supporting the Driver License Division's operations. You will oversee projects, budgets, and contracts while ensuring policy compliance and effective program delivery.

The role requires strong leadership, analytical skills, and the ability to coordinate across multiple stakeholders in a fast-paced environment. Weekend/extended hours may be required.

Qualifications

• Two years of progressive responsibilities in office management and personnel administration.
• Two years of experience in business analysis, project, contract, policy, or legislative work preferred.
• Bachelor’s degree substitution possible with additional experience.

Responsibilities

• Direct project and process activities to support Driver License Division operations.
• Monitor and evaluate DLD support activities.
• Develop budgets, reports, and studies for programs and contracts.
• Represent the agency at meetings, hearings, and conferences.

Skills

Leadership

Budget management

Communication skills

Analytical reasoning

Education

Bachelor's degree in Business Administration/CS/IS

Tools

Microsoft Office Suite

Job description

DPS - DLD - Manager, Division Support Services - 1602

*** Weekend work may be required, on occasion. ***

*** This position requires the possibility of extended work hours as early as 7:00 am to as late as 8:00 pm. ***

PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

General Description

Perform complex (journey-level) managerial work managing a team of employees with technical and procedural expertise. Work involves support of division operations, and includes oversight of projects, contracts, policies and procedures, legislation, data analysis, business analysis and system support. Plan, assign, and supervise the work of others. Work under general supervision, with moderate latitude for the use of initiative and independent judgment.

• Direct project and process related activities to support Driver License Division operations.
• Develop and implement techniques for evaluating DLD support activities.
• Develop and establish goals and objectives consistent with the agency's and division's goals; develop and approve schedules, priorities, and standards for achieving goals.
• Provide direction, guidance, and assistance in DLD program areas. Identify the need to improve DLD program areas, and direct activities to support changes.
• Develop, review and approve budgets, management, productivity and financial reports, and studies.
• Monitor interagency and vendor contracts to ensure compliance with contract conditions and fulfillments; resolve identified contract performance problems as needed.
• Review guidelines, policies, procedures, rules, and regulations; and monitor compliance.
• Develop, review and revise legislation, administrative rules and federal regulations.
• Represent the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.
• Review results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance on DLD program areas.
• Plan, develop, and approve schedules, priorities, and standards for achieving goals; and direct evaluation activities.
• Plan, assign, and supervise the work of others.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

General Qualifications and Requirements

Education

Graduation from an accredited four-year college or university, with a major in Business Administration, Computer Science, Computer Information Systems, Management Information System, or related field is preferred.

Experience

Minimum of two (2) years' experience performing progressively responsible work experience in office management and personnel administration is required, and two (2) years' experience in business analysis, project, contract, policy, or legislative work is preferred.
Substitution Note: Additional work experience of the type described may substitute for the college studies requirement on a year-for-year basis up to four (4) years.

Licensure and/or Certification

If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge

Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. General understanding of the Driver License and Safety Responsibility laws.

Supervisory/Managerial/Leadership Skills

Knowledge of management and supervisory methods and principles, performance and productivity standards, and fiscal/budget management. Able to develop plans, policies, and procedures for efficient workflow and overall effectiveness. Knowledge of the development, preparation, fiscal management, and control required to administer a program or contact budget. Ability to interview, supervise, schedule, and evaluate work of others; and to provide effective coaching and leadership.

Interpersonal Skills

Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers.

Organizational and Prioritization Skills

Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism. Ability to work independently and to understand and effectively apply complex oral and written instructions and procedures.

Presentation/Communication Skills

Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension

Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail

Ability to analyze, plan, develop, organize, coordinate, review and evaluate the daily task and operational functions of each subordinate service organization and effectively exercise critical thinking skills in order to resolve issues and prevent recurrences. Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Technology (computers/hardware/software/operating systems)

Must possess appropriate levels of proficiency with utilized software and systems and be able to learn new software/systems. Demonstrated proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

Confidentiality and Protected Information

Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety

Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Travel and/or Schedule

This position requires the possibility of extended work hours as early as 7:00 am to as late as 10:00 pm. Weekend work may be required.

Physical and/or Environmental Demands

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ambulatory skills, e.g. stand, walk, sit;
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of fifty (50) pounds anticipated for this position;
• Driving requirements: Moderate - 2-3x/week

Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

Applicants will be required to sign a HR-99A release form as they will be asked to demonstrate their lifting abilities at the time of interview.

DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.