DPS - THP - Data Entry Operator

Texas-Department-of-Public-Safety; Austin (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Texas Department of Public Safety (DPS) is seeking a Data Entry Operator to perform high‑level data entry for the Motor Carrier Bureau. The role involves entering, verifying, and retrieving data, with responsibilities spanning document preparation, record maintenance, and routine inquiries.

The ideal candidate will have at least 6 months of data entry experience, be proficient in Microsoft Office, and demonstrate strong attention to detail.

Qualifications

• Must have at least 6 months of data entry experience.
• Proficient in Microsoft Office and capable of learning new software/systems.
• Bilingual in English and Spanish preferred.

Responsibilities

• Enter, verify, and retrieve data with accuracy.
• Prepare and distribute documents and reports from instructions.
• Maintain files and documentation, including electronic imaging.
• Respond to inquiries regarding motor carrier safety program activities.
• Greet visitors and direct them to the appropriate personnel.

Skills

Data entry

Attention to detail

Communication

Bilingual (English/Spanish)

Education

High School Diploma/equivalent

Tools

CAPPS

SharePoint

Microsoft Office

Job description

Job Title DPS - THP - Data Entry Operator, MCB - 0059

Perform highly complex (senior-level) data entry work for Motor Carrier Bureau. Work involves entering, verifying, researching, correcting or retrieving data; maintaining files and documentation. Work under limited supervision, with moderate latitude for the use of initiative and independent judgment.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Prepare, verify, and distribute correspondence, reports, forms, and documents from oral or written instructions.
• Perform data entry of safety inspections, crash reports, and State Commercial Motor Vehicle Drug and Alcohol records.
• Maintain paper and soft-copy documents for reference and archival purposes; electronically images a variety of documents.
• Review various documents to ensure accuracy and legibility of information.
• Obtain, sort, arrange and/or compile a variety of forms, citations, inspection reports and other documents.
• Compile and disseminate statistical data and information.
• Maintain records of daily production and report production results.
• Research files and computer applications to locate specific documents.
• Respond to routine inquiries regarding commercial vehicle safety program activities.
• Greet visitors and direct them to appropriate employees or officials.
• Answer incoming Motor Carrier Bureau phone calls and refer callers to appropriate MCB personnel or take messages for distribution as needed.
• Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
• Perform other duties as assigned.

GENERAL QUALIFICATIONS and REQUIREMENTS

Education - High School Diploma/equivalent.

Experience - Minimum of six (6) months' experience operating a computer entry device. Bilingual in English and Spanish preferred.

Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.

Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures.

Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint) and be able to learn new software/systems.

Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork.

Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.

Presentation/Communication Skills - Must be able to construct and deliver clear, concise, and professional presentations to a variety of audiences and/or individuals.

Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information, and be able to utilize and/or present research and conclusions in a clear and concise manner.

Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.

Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations, and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.

Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.

Schedule and Travel - This position may have the ability to telecommute based on the needs of the division/agency.

PHYSICAL and/or ENVIRONMENTAL DEMANDS

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ambulatory skills, e.g. stand, walk, sit, bend, kneel, push, and file documents for long periods (up to two [2] hours);
• Ability to speak, hear, and exercise visual acuity;
• Ability to transfer weights of twenty (20) pounds anticipated for this position;
• Driving requirements: None.

Testing is required for candidates to be considered to go before the oral interview board and will be notified via email provided on the application. Candidates must qualify on the DPS issued data entry test with a minimum of 4,000 keystrokes per hour net speed.

Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions.

A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change.

A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary.

State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.