Dowty Field Services Representative

GE Aerospace; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Tuition assistance

Paid parental leave

Disability & life insurance

Paid time-off

Job summary

Dowty Propellers, a GE Aerospace Company, seeks a Field Service Representative to support the R391 Composite Propeller System at Hurlburt Field, FL. You will guide the work group, interpret data on-site, and manage program status with customers, contributing to safety and reliability.

Role involves significant travel up to 60%, hands-on maintenance, and collaboration with Product Support and Field Service teams to drive continuous improvement and customer satisfaction.

Qualifications

• Associate's Degree or High School Diploma / GED from an accredited school.
• Bachelor's Degree or equivalent aviation experience (4+ years) is preferred.
• Strong communication and leadership capabilities for cross-functional work.
• Analytical mindset with ability to drive continuous improvement.

Responsibilities

• Provide general technical direction and assistance for operation, maintenance, repair, and installation of GE products.
• On-site interpretation of data and technical instruction to the customer.
• Provide project engineering, program management and field service status updates.
• Communicate program activities and issues through regular reports.
• Identify and report market intelligence and sales opportunities for programs.
• Assist customers in scheduling maintenance and workload planning.
• Help ensure parts meet schedules and provide recommendations on findings.
• Review maintenance actions to identify training needs.
• Anticipate requirements beyond current programs and assist actions to satisfy them.
• Perform intermediate and depot level maintenance.
• Hands-on repair and maintenance of the R391 Composite Propeller System.

Skills

Strong communication

Leadership

Analytical mindset

Multi-tasking

Interpersonal skills

Education

Associate's Degree or HS Diploma / GED

Bachelor's Degree (or 4 years aviation experience)

Job description

Job Description Summary

At Dowty Propellers, a GE Aerospace Company, you'll join a growing business with career development opportunities by helping ensure the safety and reliability of critical propulsion systems that keep aircraft flying every day. You'll join a global aerospace leader with a strong safety and quality culture, proven lean practices, and a commitment to continuous improvement. We offer the opportunity to make a direct impact on flight safety in a highly regulated environment, while developing your career through access to GE Aerospace's training, expertise, and broader career paths.

The Dowty Field Service Representative will provide direction and assistance to work group in order to meet assigned objectives. In this role you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate action or short-term planning. Role will be responsible for supporting the R391 (C130J) Composite Propeller System and related components at Hurlburt Field, FL. Join our dynamic team at Hurlburt Field, Florida, where cutting-edge aerospace technology meets a collaborative and inclusive work environment. Enjoy comprehensive employee benefits and a culture that fosters growth and innovation.

Job Duties & Responsibilities

• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
• Provide on-site interpretation of data and technical instruction
• Provide Project Engineering, Program Management and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Be responsible for reports, including obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
• Assist customers in scheduling maintenance and workload
• Assist in ensuring parts meet established schedules
• Make recommendations on findings
• Review effectiveness of maintenance actions in order to identify training needs
• Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
• Perform intermediate and depot level maintenance
• Hands on repair and maintenance of the R391 Composite Propeller System and related components

Minimum Required Qualifications:

• Associate's Degree or High School Diploma / GED from an accredited school or institution.
• This position requires up to 60% travel to global destinations
• Able to lift minimum of 65 lbs.

Desired Qualifications & Experience:

• 2+ years performing extensive repairs and conversions as well as maintenance and repair work to aircraft engine and/or propeller systems
• Bachelor's Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 4 years of Aviation experience in a Field Service or Maintenance position)
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Proven analytical and continuous improvement mindset
• Ability to multi-task and manage multiple priorities in a fast-paced operational environment
• Ability to interface at all levels of the organization, both internally and externally

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing.

• Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful per