Customer Service Lead - Component Repair Shop

GE Aerospace; Springdale (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid time off

Relocation assistance provided

Job summary

GE Aerospace is seeking a Customer Service Lead at the GE Aviation Component Service Center (ACSC) Repair Shop in the United States. The role focuses on facilitating transactions, producing, assembling and delivering repair parts under services agreements or orders.

Duties include order intake, customer inquiries resolution, and coordinating with operations for timely delivery. Candidates should have a Bachelor’s degree with 3+ years of customer service experience, strong communication skills,

Qualifications

• Bachelor's degree from an accredited college or university with 3+ years of customer service experience.

Responsibilities

• Facilitate order management: process order intake and input into internal systems; connect to customer portals.
• Serve as key contact for customer inquiries and issue resolution, communicating commits and status to customers.
• Apply technical knowledge to execute policy/strategy and coordinate with operations for delivery of repair parts.

Skills

Customer service

Order management

Communication

Problem solving

Education

Bachelor's degree

Tools

ERP systems

Job description

Job Description Summary
Customer Service Lead at our GE Aviation Component Service Center (ACSC) Repair Shop - responsible for facilitating transactions, producing, assembling and delivering repair parts as part of a Services agreement or order.

Job Description Summary
Customer Service Lead at our GE Aviation Component Service Center (ACSC) Repair Shop - responsible for facilitating transactions, producing, assembling and delivering repair parts as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Job Description
Customer Service Lead at our GE Aviation Component Service Center (ACSC) Repair Shop - responsible for facilitating transactions, producing, assembling and delivering repair parts as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.
The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).
Roles and Responsibilities:

• Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities.
• Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers. May also engage in sales activities for assigned customers.
• Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

Required Minimum Qualifications

• Bachelors degree from an accredited college or university and 3+ years of customer service experience (or a minimum high school diploma / GED with an additional 4+ years of customer service experience).

Desired Characteristics & Experience

• Strong oral and written communication skills.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs.
• Established project management skills.

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.
GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.
This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).
Additional Information
GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). Employees may also be subject to random and reasonable-suspicion drug and alcohol testing.
Relocation Assistance Provided: Yes