Downtown Security Officer | Guest Experience Champion

Tsg; Chicago (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Career growth opportunities

Skills‑enhancing training

Job summary

Titan Security is hiring a Security Officer Downtown Chicago to be the face of a prestigious building and contribute to a welcoming environment. You will manage visitor flow, greet guests, and coordinate front-desk operations to ensure smooth, secure lobby experiences.

The role requires 18+ age, door staff or equivalent experience, comfort with pets, English fluency, and the ability to pass background checks and a drug screen.

Qualifications

• Must have 18+ years of age
• Must have door staff or receptionist/customer service experience
• Must be comfortable around pets/animals
• High School diploma or GED
• Able to obtain Illinois PERC
• Able to pass pre‑employment drug screen and background check
• Able to read, write, speak, and understand English
• Able to meet physical duties including lifting 50+ lbs and patrolling stairs

Responsibilities

• Creates positive, memorable interactions at exterior, lobby, and front desk of the building
• Greets guests proactively inside and outside the lobby
• Monitors traffic and directs guests to minimize wait times
• Identifies and resolves guest concerns
• Promotes building amenities and events
• Maintains knowledge of groups/events onsite
• Promotes teamwork and coordinates with other departments
• Develops positive working relationships and supports team goals
• Coordinates transportation for guests (taxi, Uber, Lyft)
• Uses tablets to assist arrivals at turnstiles
• Ensures professional appearance
• Maintains lobby safety, cleanliness, and security
• Performs front desk and administrative duties as directed
• Performs other duties as assigned

Skills

Customer service

Front desk experience

Bilingual

English proficiency

Education

High School diploma or GED

PERC certification

Job description

Titan Security is hiring a Security Officer Downtown Chicago to be the face of a prestigious building and contribute to a welcoming environment. You will manage visitor flow, greet guests, and coordinate front-desk operations to ensure smooth, secure lobby experiences.

The role requires 18+ age, door staff or equivalent experience, comfort with pets, English fluency, and the ability to pass background checks and a drug screen.