Downtown High-Rise Concierge – 6a–2p with Benefits

Community Management, Inc.; Portland (OR); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance (employee)

Dental

Long-term disability

Life insurance

401(k) match

Flexible Spending Account

Health Savings Account

Paid time off

8 holidays

Job summary

Community Management, Inc. (CMI) is seeking a Concierge for a downtown Portland high-rise. The role is full-time, non-exempt, Monday–Friday 6:00am–2:00pm with a 30-minute paid lunch.

The concierge will manage the desk, assist residents, and support the Onsite Community Manager with events and deliveries. Ideal candidates have at least 3 years in hospitality or customer service, strong communication skills, and proficiency in MS Office.

Qualifications

• Minimum of 3 years of hospitality or customer service experience.
• Must be at least 18 years old to accept alcohol deliveries.
• Excellent verbal and written communications skills.
• A passion for people - delivering exceptional customer service.
• A polished appearance and skill set focused on maintaining client relationships.
• Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming calls, and responding to emails.
• Ability to manage all facets of the concierge desk, including handling homeowner complaints and inquiries.
• Knowledge of MS Outlook/Word/Excel for daily operations.
• Successful completion of the interview process and pre-employment requirements (E-Verify compliance).

Responsibilities

• Manage all facets of the concierge desk and ensure prompt, positive action on homeowner inquiries and concerns.
• Assist Onsite Community Manager with events, moves, and use of common amenities.
• Log and track packages and communicate with residents
• Screen unknown individuals accessing the building to maintain security.
• Provide support via resident portal, phone, and email as needed.
• Coordinate with building operations to address services and maintenance issues.

Skills

Customer service

Verbal & written communication

Multitasking

Time management

Polished appearance

Tools

MS Outlook/Word/Excel

Job description

Community Management, Inc. (CMI) is seeking a Concierge for a downtown Portland high-rise. The role is full-time, non-exempt, Monday–Friday 6:00am–2:00pm with a 30-minute paid lunch.

The concierge will manage the desk, assist residents, and support the Onsite Community Manager with events and deliveries. Ideal candidates have at least 3 years in hospitality or customer service, strong communication skills, and proficiency in MS Office.