Concierge

Kin Living Condo LLC; Portland (OR); On-site; USD 24,796 - 31,684; Full time

Job summary

A property management company in Portland is seeking a Concierge to join their Management Team. The ideal candidate will provide excellent customer service and support residents, guests, and vendors. Responsibilities include managing requests, overseeing the concierge desk, and handling complaints. Candidates should possess strong communication skills and have experience in the service industry. Pay ranges from $18 to $23 per hour in a supportive and entrepreneurial work culture.

Qualifications

• 1-2 years of experience in the service industry, preferably in reception or property management.
• Exceptional customer service skills.
• Ability to work independently and in a fast-paced environment.

Responsibilities

• Provide direct customer support and assist with resident portal use.
• Handle homeowner complaints and inquiries regarding services.
• Open concierge desk and manage keys and schedules daily.

Skills

Customer service skills

Verbal communication

Written communication

Problem-solving

Organizational skills

Tools

Microsoft Office Suite

Job description

Position Summary

We are a Property Management Company looking to add to our Management Team. Working mostly in high-end condominiums located in Portland's beautiful Pearl District. This job requires a person who is reliable and self-motivated.

At Kin Living, we are passionate about property management. We’re here to transform the residential management industry into something better. By inserting technology into our business, we’re able to assist our clients more efficiently and more accurately than anyone else. We take pride in offering our clients real people who provide real-time solutions to their issues. Because, we believe in making immediate impacts in the lives of our clients.

The Concierge is responsible for delivering prompt, reliable and courteous service to residents, guests and vendors. The concierge team shall maintain a steady presence in the lobby to assist residents with access to the building, answering the telephone, and providing general support to inquiries received at the lobby desk as well as providing administrative support to the property management team.

Kin Living’s culture is built on a foundation of teamwork and entrepreneurial drive. While each staff member has clear responsibilities in fulfilling our mission, we promote, expect, and reward a small business culture and work ethic where no task is above or below any individual.

Duties and Responsibilities

• Provide direct customer support (tier 1), such as assisting with resident portal use, answering incoming customer telephone calls and responding to emails.
• Assure prompt and positive action on all homeowner complaints, questions, concerns and suggestions, including inquiries regarding services and building problems.
• Open concierge desk daily and provide onsite staff with keys and a list/schedule of events (i.e. moves, deliveries, remodels) for the day.
• Schedule Moves, deliveries, guest suite, and/or community reservations as appropriate.
• Ensure that keys and packages are logged, checked out appropriately and perform and audit at least once per shift.
• Responsible for screening unknown individuals accessing the building.
• Other duties as assigned.

Qualifications

• One to two years of successful experience in the service industry, preferably in reception and property management.
• Exceptional customer service skills and ability to work independently.
• Must possess excellent verbal and written communications skills.
• Ability to multi-task and work in a fast-paced team environment.
• Must be detail-oriented and set high standards for accuracy.
• Must have demonstrated experience with Microsoft Office Suite.
• Strong interpersonal, organizational, analytical, decision-making, and problem-solving skills required.
• Ability to maintain strict confidentiality of all employee and company information.

The pay range for this role is: 18 - 23 USD per hour (Portland, OR)