Concierge

Community Management, Inc.; Portland (OR); In loco; USD 26.000 - 37.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance (employee)

Dental

Long-term disability

Life insurance

401(k) match

Flexible Spending Account

Health Savings Account

Paid time off

8 holidays

Descrizione del lavoro

Community Management, Inc. (CMI) is seeking a Concierge for a downtown Portland high-rise. The role is full-time, non-exempt, Monday–Friday 6:00am–2:00pm with a 30-minute paid lunch.

The concierge will manage the desk, assist residents, and support the Onsite Community Manager with events and deliveries. Ideal candidates have at least 3 years in hospitality or customer service, strong communication skills, and proficiency in MS Office.

Competenze

• Minimum of 3 years of hospitality or customer service experience.
• Must be at least 18 years old to accept alcohol deliveries.
• Excellent verbal and written communications skills.
• A passion for people - delivering exceptional customer service.
• A polished appearance and skill set focused on maintaining client relationships.
• Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming calls, and responding to emails.
• Ability to manage all facets of the concierge desk, including handling homeowner complaints and inquiries.
• Knowledge of MS Outlook/Word/Excel for daily operations.
• Successful completion of the interview process and pre-employment requirements (E-Verify compliance).

Mansioni

• Manage all facets of the concierge desk and ensure prompt, positive action on homeowner inquiries and concerns.
• Assist Onsite Community Manager with events, moves, and use of common amenities.
• Log and track packages and communicate with residents
• Screen unknown individuals accessing the building to maintain security.
• Provide support via resident portal, phone, and email as needed.
• Coordinate with building operations to address services and maintenance issues.

Conoscenze

Customer service

Verbal & written communication

Multitasking

Time management

Polished appearance

Strumenti

MS Outlook/Word/Excel

Descrizione del lavoro

Description

WHAT WE OFFER:

• An hourly wage of $23 for this client site
• Affordable health insurance - employee-only premiums range from $20 to $142 per month
• Voluntary Dental and Long Term Disability
• Company-provided Basic & Voluntary Life Insurance options
• 401k Plan with an employer match on your contributions
• Flexible Spending Account - medical and dependent care
• Health Savings Account with employer contribution
• Paid time off and eight paid holidays per year

WHAT WE NEED:

The Concierge role is a full-time, non-exempt position serving a high-rise condominium building in downtown Southwest Portland. The hours are Monday through Friday 6:00am to 2:00pm with a 30-minute paid lunch for each shift. Parking is neither provided nor guaranteed by CMI or the client, but it is often available to employees. This building is conveniently located near public transportation lines.

• Minimum of 3 years of hospitality or customer service experience
• Must be at least 18 years old to accept alcohol deliveries
• Quick and accurate keyboard strokes with a minimum of 40 WPM
• Must possess excellent verbal and written communications skills
• A passion for people - delivering exceptional customer service is a feature clients expect from CMI
• A polished appearance and skill set focused on maintaining client relationships
• Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming customer telephone calls, and responding to emails
• Ability to manage all facets of the concierge desk, including:
• Ensure prompt and positive action on all homeowner complaints, questions, and concerns, including inquiries regarding services and building problems
• Assist Onsite Community Manager with scheduled events, schedule moves, oversee use of common amenities, set up deliveries, etc.
• Manage any retained owner keys and maintain log for security purposes
• Log in/out all packages providing appropriate form of communication to notify resident
• Provide screening of unknown individuals accessing the building
• Capacity to multi-task and work in a fast-paced team environment
• Possess working knowledge of MS Outlook/Word/Excel and excellent organizational and time management skills
• Successful completion of the interview process and pre-employment requirements. CMI participates in E-Verify and is an equal opportunity employer

WE ARE:

Community Management, Inc., (CMI) AAMC is a home grown, locally owned, full-service management company providing management services for homeowner associations throughout Oregon and SW Washington for the past 54 years. We are growing and there is room for advancement.