Dover Dodge Automotive Service Advisor

Nielsen Automotive Group; Dover (NJ); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision and life insur

401(k) retirement plan

Paid vacation and sick leave

Employee discounts on vehicles and服务

Job summary

Nielsen Automotive Group is seeking an Automotive Service Advisor for our Dover, New Jersey location. You will act as the bridge between customers and service technicians, handling appointments, documenting needs, and communicating estimates and progress.

The role requires strong customer service and organizational skills, with the ability to explain technical details in plain language. This is an on-site, full-time position with opportunities for growth within the dealership network.

Qualifications

• At least two years of automotive dealership experience preferred.
• Strong customer service and communication skills.
• Ability to explain technical information clearly to customers.

Responsibilities

• Greet customers promptly and professionally.
• Schedule and confirm service appointments.
• Document customer concerns and work requests on repair orders.
• Explain maintenance and repair recommendations in clear language.
• Prepare and communicate estimates for parts and labor.
• Coordinate with technicians and service team to move repair orders forward.
• Update customers on progress and changes to costs or completion times.
• Explain warranty coverage and assist with questions.

Skills

Customer service

Communication

Problem solving

Organization

Education

High school diploma

Tools

Dealership management system

Job description

AUTOMOTIVE SERVICE ADVISOR

Dover Dodge Chrysler Jeep Ram and Nielsen Express are seeking a Service Advisor to join our team in Dover, New Jersey! Working as a Service Advisor, you are the connection between our customers and our service technicians. If you enjoy helping people, can keep multiple jobs moving at once, and take pride in clear, honest communication, we’d like to hear from you!

Location: Dover, New Jersey

Job Type: Full-Time

Work Location: On-site

Schedule: Monday to Friday 9:00am to 6:00pm, One weekday off per week. Will work every Saturday.

COMPENSATION

Base Pay Range: $56,000/ year, paid weekly plus Additional Compensation

Actual compensation will depend on relevant experience and qualifications. Any incentive compensation is governed by the dealership’s written pay plan.

WHAT YOU’LL DO

• Welcome service customers promptly and professionally, whether they arrive in person, call, or contact the dealership online.
• Schedule and confirm service appointments.
• Listen to customers’ concerns, gather accurate vehicle and contact information, and document the requested work on the repair order.
• Explain recommended maintenance and repair services in clear, customer-friendly language.
• Prepare and communicate estimates for parts, labor, and expected completion times.
• Obtain and document customer authorization before work begins or additional work is performed.
• Coordinate with technicians, the Shop Foreman, the Parts Department, and the Service Manager to keep repair orders moving.
• Monitor repair progress and update customers when findings, costs, or completion times change.
• Explain applicable manufacturer warranty coverage and refer questions requiring further review to the appropriate team member.
• Identify appointments or repair orders needing special attention, such as waiting customers, return visits, or time-sensitive repairs.
• Review completed repair orders for accuracy and close them promptly.
• Explain the work performed and charges at vehicle pickup, and answer customer questions.
• Follow up with customers and help resolve concerns in coordination with service management.
• Maintain accurate customer and vehicle records in dealership systems.
• Protect customer information and follow dealership procedures for documentation, payments, and communications.
• Opportunity for career growth
• Participate in dealership and professional-development training.
• Perform other related duties as assigned.

WHAT WE’RE LOOKING FOR

• At least two years of automotive dealership experience is preferred; prior Service Advisor experience is a strong plus.
• General understanding of vehicle maintenance and repair, with a willingness to continue learning.
• Strong customer service, listening, and problem solving skills.
• Ability to explain technical information without overwhelming customers.
• Clear verbal and written communication.
• Strong organization and attention to detail when handling estimates, authorizations, and repair orders.
• Ability to manage multiple customers and deadlines in a busy service department.
• Comfort learning and using dealership management and scheduling systems.
• Dependable attendance and a team oriented approach.
• Valid driver’s license and a driving record acceptable under Company insurance requirements if the position involves moving customer vehicles.
• High school diploma or equivalent.

BENEFITS

• Medical, dental, vision and life insurance
• 401(k) retirement plan
• Paid vacation and sick leave
• Employee discounts on eligible vehicle purchases and services
• Strayer University education benefits, with online and in-person learning options
• Ford and dealership training and opportunities for career growth

Benefits are subject to applicable eligibility requirements, plan documents, program terms, and Company policies.

EQUAL EMPLOYMENT OPPORTUNITY

Dover Dodge, Nielsen Express, and Nielsen Automotive Group are equal opportunity employers. We make employment decisions without unlawful discrimination based on any status protected by applicable law. Reasonable accommodations are available to qualified applicants and employees as required by law.