Automotive Service Advisor - Clinton, New Jersey, United States

Madison Honda; Clinton (NJ); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Lucrative compensation

Paid time off

Medical insurance

Employee vehicle purchase program

Résumé du poste

Madison Honda is seeking an Automotive Service Advisor to greet customers, assess vehicle needs, and recommend services. You will estimate costs and completion times, coordinate with customers for approvals, and monitor progress throughout the day. Strong communication and a professional presence are essential.

Ideal candidates have 2+ years as a service advisor, a valid driver's license, and a high school diploma. Join a team that values service quality and customer satisfaction.

Qualifications

• Two or more years of experience as a service advisor.
• Excellent customer service and communication abilities.
• Professional appearance and strong work ethic.
• Ability to work in a process-driven environment.

Responsabilités

• Greet service customers promptly in a professional, courteous manner.
• Inspect vehicles and reference service history to identify needs.
• Promote services, parts, and accessories with product knowledge.
• Provide cost/time estimates and obtain customer approval.
• Monitor service progress and obtain authorization for changes.
• Administer warranty repairs per manufacturer guidelines.
• Confirm appointments and perform post-repair follow-ups.
• Inspect vehicles before delivery and communicate results.
• Meet state and federal automotive repair laws and consumer rules.
• Demonstrate company values in all interactions.

Connaissances

Customer service skills

Communication skills

High energy personality

Professional appearance

Work ethic

Formation

High school diploma or equivalent

Description du poste

Automotive Service Advisor

If you believe Customer Service is a true craft -- one built on charisma, communication and thorough product knowledge - we want to talk to you!

• As aService Advisoryou will be responsible to meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer's service needs.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.
• Demonstrates behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.

• Two or more years of previous experience as a service advisor.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• Outstanding communication skills in both verbal and written.

Benefitsinclude a lucrative compensation plan, paid time off, medical,and employee vehicle purchase program.

Its Time To Make The Most Important Move Of Your Career!

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are anEqual Opportunity Employer and a drug free workplace.