Douglasville Guest Service Associate Allrounder

THUNDERZONE LLC; Douglasville (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Free Bowling (shoe rental)

FREE Laser Tag sessions

Discounts on food and non-alcoholic Be

Ongoing Training

Job summary

Thunderzone LLC in Douglasville, GA is hiring a guest services associate who greets guests, handles phone inquiries, and drives sales of lane time, laser tag, and arcade cards. You’ll act as the air traffic controller, keeping lanes clean, shoes and balls sanitized, and prizes dispensed at the redemption counter.

If you are organized, upbeat, and comfortable staying active with general cleaning and maintenance, this is your spot.

Qualifications

• Tech-Savvy: quickly learn POS & scoring systems.
• Team Player: positive, can-do attitude and collaboration.
• Multitasking Pro: handle multiple priorities without losing composure.
• Effective Communication: read, write, and speak clearly with guests and teammates.
• Physicality: stand for extended periods in a high-energy environment.

Responsibilities

• Warm Welcome & Communication: greet guests and handle inquiries.
• Transaction Management: process lane time, laser tag, arcade cards sales.
• Proactive Guest Support: assist guests with information and troubleshooting.

Skills

Tech-Savvy

Team Player

Multitasking Pro

Effective Communication

Physicality

Job description

Benefits

• Employee discounts
• Free uniforms

Job Summary

As the face of Thunderzone, you set the tone for every guest's visit! This role is perfect for a multitasker who loves interacting with people. You’ll handle everything from greeting guests and answering phones to selling lane time, laser tag and arcade cards. You are the "Air Traffic Controller" of the building—ensuring lane tables are clean, shoes and balls are sanitized, and arcade players are getting their prizes at the redemption counter. If you are organized, friendly, and don't mind staying active with general cleaning and building maintenance, this is the spot for you!

Responsibilities

Guest Services & Sales

• Warm Welcome & Communication: Act as the primary point of contact for guests, greeting everyone with a friendly, professional demeanor and handling incoming phone inquiries with efficiency.
• Transaction Management: Process sales for lane time, laser tag sessions, arcade cards, and other attractions using our Point-of-Sale (POS) system accurately.
• Proactive Guest Support: Assist guests with attraction information, booking questions, and troubleshooting any immediate concerns to ensure a positive experience from arrival to departure.

Facility Coordination & Operations

• Attraction Flow: Monitor the activity level of the building, managing lane assignments and laser tag queues to keep traffic moving smoothly throughout the facility.
• Redemption Counter Operations: Manage the prize redemption counter, assisting guests with their arcade rewards and maintaining an organized prize inventory.
• Equipment Maintenance: Ensure all rental equipment—including bowling balls and rental shoes—is properly sanitized and returned to its designated area after each use.

Housekeeping & Facility Upkeep

• Maintaining Standards: Conduct routine floor walks to ensure all areas, including lane tables, seating, and common spaces, are kept clean, tidy, and guest-ready at all times.
• General Maintenance: Perform light, ongoing building maintenance tasks as needed to uphold a safe and welcoming environment.
• Safety & Sanitation: Maintain a safe environment by following all established cleaning protocols and keeping workspaces free of hazards.

Qualifications

Core Requirements

• Age: Must be at least 16–18 years of age.
• Effective Communication: Ability to read, count, write, and communicate clearly and professionally with both guests and teammates.
• Physicality: Ability to remain on your feet for extended periods and move comfortably through a high-energy, fast-paced environment.

Skills & Mindset

• Tech-Savvy: Ability to quickly and accurately learn our Point-of-Sale (POS) registers and specialized scoring systems.
• Team Player: A positive "can-do" attitude and a genuine willingness to collaborate and work well with others.
• Multitasking Pro: Comfort handling multiple priorities at once—like checking in a party while the phone is ringing—without losing your cool.

Preferred Experience

• Prior experience in retail, hospitality, or entertainment is a plus, but a great attitude and a willingness to learn are our top priorities!

Availability & Requirements (Mandatory)

• Late Nights: Willingness to work until 11:00 PM (Sun–Thurs) and until 1:00 AM (Fri–Sat).
• Holidays: Availability to work all major holidays (we are open when the fun is happening!).
• Flexibility: Openness to a rotating schedule including weekends and opening shifts.

Benefits & Perks

• Competitive Wages: Get paid to work in the most exciting environment in town.
• Career Growth: Opportunities to move into lead or management roles.
• Fun Atmosphere: A high-energy workplace where no two days are the same.
• Employee Discounts: * FREE Bowling (including shoe rental).
• FREE Laser Tag sessions.
• Discounts on food and non-alcoholic beverages.
• Ongoing Training: We’ll give you the tools you need to succeed in the hospitality industry.