Arcade Attendant

Five Star Parks and Attractions; Milford (OH); On-site; USD 16,531,200 - 22,041,600; Part time

Benefits offered by this job

Fun environment

Flexible scheduling

Paid training

Growth opportunities

Team member discounts

Large indoor entertainment center

Job summary

Five Star Parks and Attractions is seeking a guest-focused associate to greet guests, answer questions, stock prizes, and assist with light game maintenance. You will help ensure a welcoming, safe, and engaging arcade floor experience for guests of all ages.

Responsibilities include assisting technicians, restocking inventories, maintaining cleanliness, and collaborating with a multi-department team during busy periods. Weekend availability is essential for this role.

Qualifications

• Weekend availability is required.
• Able to stand for extended periods (up to 8 hours).
• Able to work in a loud, high-energy environment.
• Strong communication and customer service skills.
• Reliable, punctual, and team-oriented.

Responsibilities

• Greet and assist guests on the arcade floor in a friendly, professional manner.
• Assist Game Technicians with minor maintenance and basic troubleshooting.
• Stock and rotate crane prizes, replenish coin/ticket dispensers, and report shortages.
• Maintain floor cleanliness and safety, report hazards to management.
• Collaborate with Game Technicians, Redemption Staff, and Floor Supervisors; participate in opening/closing duties.

Skills

Customer service

Communication

Teamwork

Cash handling

Tools

Point-of-sale systems

Job description

Key Responsibilities

• Greet and assist guests on the arcade floor in a friendly, professional manner
• Answer guest questions about game instructions, token/card usage, and prizes
• Ensure guests of all ages feel welcomed, safe, and engaged at all times
• Proactively monitor the floor for guests in need of assistance

Game Support & Minor Maintenance

• Assist Game Technicians with minor game calls, including card reader resets, coin jams, and basic error clearing
• Report unresolved or complex game malfunctions to the Game Technician promptly
• Place and monitor "Out of Order" signage on non-functioning games when needed
• Perform basic troubleshooting using provided reference materials and technician guidance

Stocking & Inventory

• Stock and rotate crane machine prizes to ensure a full, visually appealing presentation
• Replenish coin and token dispensers throughout the arcade floor as needed
• Restock game card kiosks and report low inventory levels to management
• Conduct regular floor walks to check game and supply levels and report shortages
• Assist with prize redemption counter restocking as directed

Floor Cleanliness & Safety

• Keep the arcade area clean, organized, and free of hazards throughout the shift
• Wipe down game surfaces, handles, and screens regularly
• Ensure cords, cables, and game panels are in a safe, secured condition
• Report any safety concerns or damaged equipment to a manager immediately

Team Collaboration

• Work closely with Game Technicians, Redemption Staff, and Floor Supervisors
• Communicate game issues, supply needs, and guest concerns clearly and promptly
• Support team members across departments during busy periods as needed
• Participate in opening and closing duties as assigned

Requirements

• Weekend availability is required — Saturday and/or Sunday shifts are mandatory for this role
• Ability to stand, walk, and remain on your feet for extended periods (up to 8 hours)
• Comfortable working in a loud, high-energy, fast-paced entertainment environment
• Strong communication and customer service skills
• Reliable, punctual, and team-oriented attitude
• Ability to lift up to 30 lbs (restocking crane prizes, coin containers, etc.)

Nice to Have

• Prior experience in entertainment, hospitality, or retail environments
• Basic mechanical aptitude or interest in learning how arcade games operate
• Experience working with cash, tokens, or point-of-sale systems

Schedule & Availability

• Weekends REQUIRED — Saturday And/or Sunday Availability Is Mandatory
• Weekdays Flexible — afternoon and evening shifts available
• Holidays Holiday availability preferred — major holidays are our busiest days

Benefits and Perks

• Fun, upbeat work environment — no two shifts are the same
• Flexible scheduling to accommodate school and other commitments
• Paid training provided — no prior arcade experience necessary
• Opportunities for growth into Game Technician and leadership roles
• Team member discounts and perks
• Be part of one of the largest indoor entertainment centers in the US