DOT Operations Manager

Complete Staffing LLC; Sulphur (LA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Weekly Pay

Medical Insurance

Dental Coverage

Vision Coverage

Short-Term Disability

Long-Term Disability

Company-Paid Life Insurance

6 Paid Holidays

401(k) with match

Job summary

CS Industrial is seeking a DOT Operations Manager in Sulphur, LA to lead daily contract transportation operations, ensuring safety, service excellence, and compliance with client requirements. The role focuses on site operations, driver performance, staffing, scheduling, and resource coordination while cultivating a culture of accountability and high performance.

As a visible operations leader, you will collaborate with senior leadership to strengthen service delivery, develop frontline leaders,

Qualifications

• 3+ years of experience in operations management or a similar leadership role.
• Experience leading frontline employees in a fast-paced environment.
• Strong organizational, communication, and interpersonal skills.

Responsibilities

• Lead day-to-day contract operations to ensure safe, reliable, efficient, and high-quality transportation services.
• Oversee daily site and lot operations, including driver deployment, dispatch coordination, scheduling, and resource allocation.
• Monitor service performance and address operational issues that could impact customers or contractual requirements.
• Ensure staffing and equipment resources meet daily and anticipated demands.
• Identify opportunities to improve productivity, service consistency, and overall performance.

Skills

Leadership

Operations management

Safety compliance

Communication

Problem-solving

Education

Bachelor's degree

Tools

Microsoft Office

Job description

At CS Industrial, we are proud to support some of the Gulf Coast's leading industrial and petrochemical operations by connecting top technical talent with long-term career opportunities.

DOT Operations Manager

Location: Sulphur, LA

Employment Type: Direct Hire

Schedule: 40 hours per week-Flex

Salary: Based on Experience

Benefits: Full package

Additional Compensation: Bonus structure and cell phone stipend Employment Type: Full-Time, Exempt

Position Overview

The Operations Manager provides hands-on leadership and day-to-day oversight of contract transportation operations, ensuring safety, service excellence, and operational standards are consistently achieved.

This role is responsible for daily site operations, driver performance, staffing, scheduling, and resource coordination while promoting a culture of safety, accountability, and high performance. As a highly visible operational leader, the Operations Manager works closely with senior operations leadership to strengthen service delivery, develop frontline leaders, maintain strong client relationships, and continuously improve operational efficiency.

Key Responsibilities

Operations & Service Delivery

• Lead day-to-day contract operations to ensure safe, reliable, efficient, and high-quality transportation services.
• Oversee daily site and lot operations, including driver deployment, dispatch coordination, scheduling, and resource allocation.
• Monitor service performance and proactively address operational issues that could impact customers or contractual requirements.
• Ensure adequate staffing and equipment resources are available to meet daily and anticipated operational demands.
• Identify opportunities to improve productivity, service consistency, and overall operational performance.

Team Leadership & Development

• Provide hands-on leadership to drivers, dispatchers, supervisors, and other frontline team members.
• Establish clear performance expectations and reinforce a culture of accountability, professionalism, teamwork, and customer service.
• Support the recruitment, onboarding, training, coaching, and development of drivers and frontline leaders.
• Monitor employee performance, attendance, scheduling, and labor utilization.
• Coach and develop supervisors and emerging leaders to strengthen operational leadership capabilities.
• Promote employee engagement and effective communication across the operation.

Safety & Compliance

• Champion a safety-first culture throughout all aspects of the operation.
• Ensure compliance with applicable safety standards, transportation regulations, company policies, and client requirements.
• Partner closely with Safety leadership to address incidents, performance concerns, training needs, and corrective actions.
• Reinforce safe driving practices and operational procedures through consistent leadership and accountability.
• Lead by example in professionalism, integrity, safety, and operational discipline.

Client & Cross-Functional Collaboration

• Serve as a key operational point of contact for client communication and service-related matters.
• Build strong working relationships with clients and respond promptly to service needs, concerns, and changing operational requirements.
• Collaborate with Human Resources, Safety, Maintenance, and other departments to support smooth and compliant operations.
• Partner with senior operations leadership on staffing strategies, workforce planning, service improvements, and operational priorities.
• Support implementation of new contracts, operational changes, and continuous-improvement initiatives as needed.

Required Qualifications

• 3+ years of experience in operations management, transportation, logistics, shuttle operations, fleet operations, or a similar leadership role.
• Demonstrated experience leading frontline employees in a fast-paced operational environment.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple priorities and respond effectively to changing operational demands.
• Strong problem-solving and decision-making capabilities.
• Ability to collaborate effectively with multiple departments and levels of leadership.
• Proficiency with Microsoft Office applications.
• Commitment to safety, customer service, accountability, and operational excellence.

Preferred Qualifications

• Previous experience in passenger transportation, shuttle, motorcoach, fleet, logistics, or contract service operations.
• Experience managing drivers, dispatch, scheduling, and/or multi-shift operations.
• Knowledge of DOT and transportation safety requirements.
• Class B Commercial Driver’s License (CDL) with Passenger Endorsement and Air Brake certification highly preferred, but not required.

Pay & Benefits

• Weekly Pay
• Medical Insurance: $28.62 per pay period for employee-only coverage
• Dental Coverage
• Vision Coverage
• Short-Term Disability
• Long-Term Disability
• Company-Paid Life Insurance - $25,000 policy
• 6 Paid Holidays
• 401(k) with 4% dollar-for-dollar company match
• Immediate vesting in company 401(k) match