DOT Director of Operations

Complete Staffing LLC; Sulphur (LA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Base salary $90k-$110k

Bonus structure

Cell phone stipend

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Long-Term Disability

Company-paid life insurance

401(k) with match

Job summary

CS Industrial is seeking a dynamic Director of Operations in Sulphur, LA to lead multi-location passenger transportation and shuttle operations. This exempt, full-time role emphasizes safety, service excellence, and continuous improvement, with a flexible schedule and potential shift variability.

You will direct teams, coordinate with Safety and Maintenance, manage budgets and KPIs, and drive operational efficiency while ensuring regulatory compliance and customer satisfaction.

Qualifications

• Bachelor's degree in Business, Transportation, Logistics, Operations Management, or a related field or equivalent professional experience.
• Minimum of 5 years of operations or transportation management experience.
• Demonstrated experience managing teams of 10 or more employees.
• Hands-on experience with DOT compliance, transportation safety procedures, and operational training.
• Strong leadership, problem-solving, decision-making, and organizational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to complete background screening and DOT drug testing.

Responsibilities

• Provide strategic direction and daily operational oversight to managers, supervisors, drivers, and support personnel.
• Lead recruitment, onboarding, training, development, and retention of frontline leaders and team members.
• Establish expectations and foster accountability, coaching, teamwork, and continuous improvement.
• Ensure consistent execution of policies and standards across multiple locations.
• Identify operational challenges and implement practical solutions to improve performance.
• Oversee daily transportation and shuttle operations to ensure safe, reliable, and efficient service.
• Monitor KPIs, trends, and customer feedback to drive data-informed decisions.
• Coordinate with safety, maintenance, HR, and other departments for alignment.

Skills

Leadership

Strategic thinking

Problem-solving

Communication

Team management

MS Office proficiency

Education

Bachelor's degree in Business/Transportation/Logistics/Operations

Tools

MS Office

Job description

At CS Industrial, we are proud to support some of the Gulf Coast's leading industrial and petrochemical operations by connecting top technical talent with long-term career opportunities.

DOT Director of Operations

Location: Sulphur, LA

Employment Type: Direct Hire

Schedule: 40 hours per week-Flex

(In light of the nature of the transportation industry, the Company does not maintain

regular business hours. You are expected to work customary business hours but will vary as determined by the Company's specific business needs. Schedules are subject to change and may require early mornings, evenings, weekends, holidays, or multiple-day shifts. Flexibility with the work schedule and the ability to work any shift assigned is required.)

Salary: Based on Experience

Benefits: Full package

Additional Compensation: Bonus structure and cell phone stipend Employment Type: Full-Time, Exempt

Position Overview

We are seeking a dynamic and strategic Director of Operations to oversee the day-to-day performance of multi-location passenger transportation and shuttle operations while championing safety, service excellence, operational efficiency, and continuous improvement.

This position is ideal for a hands-on operational leader who thrives in a fast-paced environment and has experience leading teams, managing transportation operations, improving service performance, and driving measurable results.

The Director of Operations will work closely with Safety, Maintenance, Human Resources, and senior leadership to ensure safe, reliable, compliant, and customer-focused operations.

Key Responsibilities

Operational Leadership & Team Development

• Provide strategic direction and daily operational oversight to managers, supervisors, drivers, and support personnel.
• Lead the recruitment, onboarding, training, development, and retention of frontline leaders and team members.
• Establish clear expectations and foster a culture of accountability, coaching, teamwork, and continuous improvement.
• Ensure consistent execution of company policies, procedures, and operational standards across multiple locations.
• Identify operational challenges and implement practical solutions to improve performance.

Service Delivery & Customer Satisfaction

• Oversee daily transportation and shuttle operations to ensure safe, reliable, and efficient service.
• Maintain schedule adherence, appropriate staffing levels, fleet readiness, and operational continuity.
• Identify and implement process improvements that enhance service reliability and the customer experience.
• Monitor service KPIs, operational trends, and customer feedback to drive data-informed decisions.
• Address service disruptions and operational issues quickly and effectively.

Cross-Functional Coordination

• Partner closely with Operations, Safety, Maintenance, Human Resources, and other departments to ensure organizational alignment.
• Coordinate operational requirements with fleet maintenance and safety teams to maximize vehicle availability and reliability.
• Lead operational efforts associated with onboarding new contracts, customers, locations, and service lines.
• Scale operations while maintaining established safety, service, and performance standards.
• Conduct vehicle, facility, and operational inspections to maintain service quality and professional standards.

Financial Performance & Operational Metrics

• Collaborate with leadership on budget development, forecasting, and operational performance tracking.
• Monitor labor, fleet, fuel, maintenance, and other operating costs.
• Identify budget variances and implement appropriate corrective actions.
• Analyze operational KPIs to identify trends, performance gaps, and opportunities for cost savings and efficiency improvements.
• Balance financial performance with safety, service quality, and customer requirements.

Safety, Compliance & Risk Mitigation

• Ensure compliance with applicable DOT, FMCSA, OSHA, federal, state, and company safety requirements.
• Maintain a strong working knowledge of transportation safety and regulatory requirements.
• Participate in operational audits, safety investigations, accident reviews, and corrective-action initiatives.
• Partner with Safety and Maintenance leadership to identify risks and implement preventative measures.
• Promote a proactive safety culture throughout all levels of the organization.

Culture & Professional Representation

• Foster a positive, inclusive, professional, and values-driven workplace.
• Develop strong relationships with employees, customers, vendors, and business partners.
• Represent the organization professionally in customer meetings, partner discussions, industry events, and community engagements as needed.
• Champion professionalism, integrity, accountability, safety, and service excellence in all interactions.

Schedule

This is an exempt leadership position requiring flexibility based on operational needs. The Director of Operations may occasionally be required to work or respond to operational matters during early mornings, evenings, weekends, and holidays.

Required Qualifications

• Bachelor's degree in Business, Transportation, Logistics, Operations Management, or a related field or equivalent relevant professional experience.
• Minimum of 5 years of operations or transportation management experience.
• Demonstrated experience managing teams of 10 or more employees.
• Hands-on experience with DOT compliance, transportation safety procedures, and operational training.
• Demonstrated ability to manage daily operations while maintaining a strategic, big-picture perspective.
• Strong leadership, problem-solving, decision-making, and organizational skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to successfully complete all required background screening and applicable DOT drug testing.
• Ability to satisfy applicable FMCSA and regulatory requirements for the position.

Preferred Qualifications

• Class B Commercial Driver's License (CDL) with passenger and air brake endorsements.
• Strong working knowledge of FMCSA regulations and federal and state transportation laws.
• Experience managing transportation operations across multiple locations or service lines.
• Experience launching new contracts, locations, routes, or transportation services.
• Experience managing operational budgets and performance metrics.
• Demonstrated success improving safety, service reliability, employee performance, and operational efficiency.

Compensation & Benefits

• Base Salary: $90,000-$110,000, commensurate with experience
• Bonus Structure
• Cell Phone Stipend
• Weekly Pay
• Medical Insurance - employee-only coverage available at approximately $27.23 per pay period
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Company-Paid Life Insurance - $25,000 policy
• 6 Paid Holidays
• 401(k) with 4% dollar-for-dollar company match
• Immediate vesting in employer 401(k) match

Ideal Candidate

The successful candidate will be a visible, hands-on operations leader who is comfortable moving between strategic planning and day-to-day execution.

This individual should be capable of leading a geographically dispersed workforce, managing competing operational priorities, responding effectively to service challenges, and holding teams accountable for safety, service, financial, and performance expectations.

The ideal candidate understands that successful transportation operations require a balance of people leadership, regulatory compliance, fleet readiness, customer service, cost management, and operational discipline.

Equal Employment Opportunity

We are committed to providing equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

We value a diverse and inclusive workforce and are committed to maintaining a professional workplace where employees are treated with dignity and respect.