Door-to-Door Transit Operator — Special Services

TANK (Transit Authority of Northern Kentucky); Fort Mitchell (KY); On-site; USD 33,000 - 45,000; Full time

Job summary

TRANSIT AUTHORITY OF NORTHERN KENTUCKY is seeking a Special Services Operator to provide safe, on-time door-to-door passenger service. You will operate a Special Service bus, assist passengers including those with mobility aids, and handle fare procedures within the TANK service area.

The role requires a high school diploma, strong customer service and communication skills, independence, attention to detail, and teamwork.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills
• Strong communication and people skills.
• Ability to work independently
• Excellent attention to detail.
• Strong problem-solving skills.
• Ability to learn detailed schedule information about TANK bus routes.
• Ability to work cooperatively and be a team player.
• Ability to keep clear and accurate records.

Responsibilities

• Drives a Special Service bus in a safe, courteous, and reliable manner throughout the TANK service area within a daily assigned schedule.
• Assists in the boarding/alighting of all passengers including those in wheelchairs and with mobility aids.
• Assures the proper securement of wheelchairs.
• Assists passengers to and from the coach to the door of their destination.
• Notifies dispatch of pick up/drop off deviations, schedule deviations as well as accidents or passenger incidents.
• Notifies dispatch of passengers’ medical or behavioral problems and mechanical or electrical problems with the bus.
• Administers TANK’s fare policy and sees that fares are deposited into the farebox
• Operates on-board computer for farebox and communication with dispatch
• Dispense information on TANK’s services to passengers as needed.
• Advise passengers of rules and regulations when necessary.
• Completes and submits written reports concerning passenger incidents, preventable and non-preventable accidents.
• Performs other duties as assigned.

Skills

Customer service

Communication

Independent work

Attention to detail

Problem solving

Learns schedules

Team player

Record keeping

Education

High school diploma or equivalent

Job description

TRANSIT AUTHORITY OF NORTHERN KENTUCKY is seeking a Special Services Operator to provide safe, on-time door-to-door passenger service. You will operate a Special Service bus, assist passengers including those with mobility aids, and handle fare procedures within the TANK service area.

The role requires a high school diploma, strong customer service and communication skills, independence, attention to detail, and teamwork.