Door Systems Tech Support Associate

Overhead Door Corporation

Lewistown (Mifflin County)

On-site

USD 42,000 - 54,000

Full time

12 days ago

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Job summary

Overhead Door Corporation seeks an entry-level Technical Service Customer Care Representative I to assist customers and installers with product information, basic troubleshooting, and installation questions. You will work with a seasoned team to build product knowledge.

Responsibilities include handling inbound/outbound calls and emails, logging interactions in CRM, reading manuals, and guiding installers through setup. Strong communication and a customer-first mindset are essential.

Qualifications

Entry-level role requiring 0-2 years of work experience; technical coursework a plus.
High school diploma or GED required; associate degree preferred.
Willingness to learn and grow product lines and technical skills.
Basic computer skills and CRM usage.
Ability to read schematics, installation diagrams, and wiring instructions.
Strong communication and customer service skills in high-pressure environments.
Experience with field diagnostic tools and troubleshooting.
Experience in the door industry or related fields preferred.
Experience with field service or installer support.

Responsibilities

Provide support on technical issues including product info, troubleshooting, and installation questions.
Provide customer support through inbound and outbound calls and/or emails.
Log customer interactions and issues into CRM accurately.
Learn and interpret basic product manuals and installation guides.
Provide troubleshooting for door systems, operators, sensors, and control panels.
Guide installers and dealers through proper installation and setup procedures.
Escalate and document recurring product issues for continuous improvement.
Other duties may be assigned by manager.
Occasional off-hours support may be required.