Door Hardware Solutions Specialist

Gabriel Group; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Job summary

Hager Companies in Saint Louis, MO is seeking a technical product support specialist to assist distribution partners, end users, and internal teams by phone, email, and chat. You will serve as a technical liaison across Sales & Marketing, Customer Service, architects, owners, and distributors.

You will develop and maintain technical documentation, support content for sales staff, and process product quality claims including RMAs.

Qualifications

• Bachelor’s degree or equivalent in mechanical or electrical fields.
• AHC/EHC certifications are a plus but not required.
• Three years of experience in a technical support or related role.

Responsibilities

• Provide technical product support to partners, end users, and internal teams via phone, email, and chat.
• Act as a technical liaison between Sales & Marketing, Customer Service, architects, owners, contract distributors, and other channel partners.
• Develop and maintain technical documentation including bulletins, installation instructions, and other support materials for catalogs and the Hager website.
• Recommend and develop technical content for use by sales and customer service staff.
• Process product quality claims, coordinate replacement orders, and manage inspections of RMAs.
• Provide competitive product cross-referencing using catalogs and websites to identify the closest Hager equivalent.
• Support Customer Service Coordinators by addressing order-related technical questions and assisting with escalated inquiries.
• Create quotes for modified or custom hardware solutions, including competitive product matching.
• Input keying requirements for basic key systems, including keyed-alike and master key systems.

Skills

Technical product support

Communication

Public speaking

Analytical thinking

Education

Bachelor’s degree or equivalent

AHC or EHC certifications

Tools

Microsoft Office

CRM systems

Job description

Hager Companies in Saint Louis, MO is seeking a technical product support specialist to assist distribution partners, end users, and internal teams by phone, email, and chat. You will serve as a technical liaison across Sales & Marketing, Customer Service, architects, owners, and distributors.

You will develop and maintain technical documentation, support content for sales staff, and process product quality claims including RMAs.