Door Coordinator

Old-Castle-Building-Envelop; Danville (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and holidays

Performance-based raises and bonuses

Training and development

Job summary

Old-Castle-Building-Envelop seeks a customer service specialist to handle quotes, orders, and inquiries for architectural glass and building products. You will read and interpret drawings, provide timely pricing, and maintain strong customer relationships.

Ideal candidates have front-line customer experience, proficiency in MS Office (Excel/Word), and the ability to learn estimating software. This on-site role emphasizes accuracy, multi-tasking, and teamwork at our Indiana facility.

Qualifications

• Experience in a position that deals directly with customers (front-line).
• Proficient in MS Office, especially Excel and Word.
• Ability to read, interpret, and understand architectural drawings and specifications.
• Experience in the building materials or glass industry is helpful.
• Strong math skills, including fractions and decimals as units of measure.
• Organized, self-starter who can multi-task with minimal supervision.
• Ability to learn computer software estimating programs.

Responsibilities

• Receive and process requests from customers for price quotations, product availability, orders, and information.
• Resolve customer complaints quickly and professionally.
• Understand the glass and hardware product lines.
• Read drawings showing measurements of custom glass orders.
• Generate pricing quotes in a timely manner.
• Develop and maintain excellent relationships with customers.
• Sustain a working technical knowledge of all available products.
• Perform other duties as assigned.

Tools

MS Office

Excel

Word

Estimating software

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projectshere .

Start your journey with OBE and help us build the future.

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

What you get to do:

• Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, product information, order changes, and cancellations
• Quickly and professionally resolve customer complaints and problems
• Understand the glass and hardware product lines
• Read and understand drawings showing measurements of custom glass orders
• Generate pricing quotes in a timely manner
• Develop and maintain excellent relationships with customers
• Sustain a working technical knowledge of all available products
• Perform other duties as assigned

What we are looking for:

• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of this job
• Experience in a position that deals directly with customers (front-line)
• Skilled in MS Office and proficient in Excel and Word.
• Ability to read, interpret, & understand architectural drawings and specifications.
• Previous sales/customer services experience in the building materials industry is helpful
• Ability to learn computer software estimating programs to prepare estimates
• Strong math skills; especially with fractions and decimals as a unit of measure
• Organized, self-starter with the ability to multi-task numerous projects, phones, and work with minimal supervision
• Ability to learn custom door hardware applications and pricing
• Ability to develop and maintain effective customer relationships

What OBEOffers You

• Benefits that benefit you – industry competitivebenefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.