Door Coordinator

Oldcastle BuildingEnvelope; Danville (IN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and holidays

Bonus potential

Job summary

Oldcastle BuildingEnvelope in Danville, IN, is seeking a Shower Door Coordinator to handle price quotations, product availability, and customer orders via phone, fax, and email. You will interpret architectural drawings and read specifications to generate accurate estimates and quotes, while building strong relationships with customers and maintaining a high level of service.

You should be proficient with MS Office, especially Excel and Word, and willing to learn estimating software.

Qualifications

• Experience dealing directly with customers (front-line)
• Ability to read and interpret architectural drawings and specifications
• Strong written and verbal communication skills
• Proficient in Excel and Word
• Willing to learn computer software estimating programs
• Well-organized and able to multi-task with minimal supervision
• Develop and maintain effective customer relationships

Responsibilities

• Receive and process customer requests for price quotations, product availability, customer orders, product information, order changes, and cancellations
• Resolve customer complaints and problems quickly and professionally
• Read and understand drawings showing measurements of custom glass orders
• Generate pricing quotes in a timely manner
• Maintain strong customer relationships and sustain technical knowledge of products
• Perform other duties as assigned

Tools

AS400

GlazierPro

MS Office (Excel)

MS Word

Job description

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

Start your journey with OBE and help us build the future.

Shower Door Coordinator

What you get to do:

• Receive and process requests directly from customers (via telephone, fax and email) for price quotations, product availability, customer orders, product information, order changes, and cancellations
• Quickly and professionally resolve customer complaints and problems
• Understand the glass and hardware product lines
• Read and understand drawings showing measurements of custom glass orders
• Utilize AS400 and CR Laurence GlazierPro computer programs
• Generate pricing quotes in a timely manner
• Possess strong customer service skills
• Develop and maintain excellent relationships with customers
• Sustain a working technical knowledge of all available products
• Perform other duties as assigned

What we are looking for:

• Regular and predictable attendance, the ability to safely perform tasks, and adherence to all safety policies and procedures are essential functions of this job
• Experience in a position that deals directly with customers (front-line)
• Excellent written & verbal communication skills
• Skilled in MS Office and proficient in Excel and Word.
• Ability to read, interpret, & understand architectural drawings and specifications.
• Previous sales/customer services experience in the building materials industry is helpful
• Ability to learn computer software estimating programs to prepare estimates
• Strong math skills; especially with fractions and decimals as a unit of measure
• Organized, self-starter with the ability to multi-task numerous projects, phones, and work with minimal supervision
• Ability to learn custom door hardware applications and pricing
• Ability to develop and maintain effective customer relationships

What OBE Offers You

• Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
• Work-life balance – PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
• Training – We will equip you with the knowledge and skills you need to succeed

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