Donor Support Specialist (Hybrid) – Stable Hours & Growth

Versit; Aurora (IL); Hybrid; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Holidays

Disability insurance

Life insurance

401(k) match

Job summary

Versiti is hiring a Call Center Agent for Aurora, IL. In-office with occasional remote days required, offering stable hours and bi-weekly pay. You will handle donor outreach, document information in computer systems, and deliver friendly, professional service on every call.

The position offers a predictable schedule, paid training, and opportunities for growth, with a comprehensive benefits package and a supportive team environment.

Qualifications

• High School diploma required.
• 1-3 years customer service experience in a contact center preferred.
• Excellent verbal and written communication skills required.
• Ability to multi-task and learn new systems quickly.

Responsibilities

• Adheres to work schedule.
• Meets productivity, quality, and service level goals.
• Provides compelling messaging to donors to influence blood donation.
• Provides blood donation information and converts donor into appropriate donation type based on donor eligibility.
• Answers donor questions, requests and concerns via phone and text.
• Recruits new donors by asking existing donors for family/friend referrals (pledge).
• Educates and motivates donors to schedule their next donation appointment.

Skills

1-3 yrs CS experience

Education

High School Diploma

Job description

Versiti is hiring a Call Center Agent for Aurora, IL. In-office with occasional remote days required, offering stable hours and bi-weekly pay. You will handle donor outreach, document information in computer systems, and deliver friendly, professional service on every call.

The position offers a predictable schedule, paid training, and opportunities for growth, with a comprehensive benefits package and a supportive team environment.