Donor Stewardship & Engagement Lead

SAN-Antonio-Zoo; San Antonio (TX); On-site; USD 54,000 - 66,000; Full time

Job summary

San Antonio Zoo is seeking a Development & Stewardship Manager to lead donor stewardship and engagement strategies across all giving levels. You will coordinate donor experiences, manage records, and support campaigns while collaborating with the Development Department to deliver timely, personalized engagement.

The role requires nonprofit development experience, strong writing and project management skills, and proficiency with Microsoft Office and donor management systems.

Qualifications

• Two years of administrative or leadership experience, preferably within non-profit development.
• Associate or bachelor’s degree preferred.
• Excellent attention to detail and follow-through demonstrated through effective project management.
• Demonstrated writing and editing skills.
• Outstanding ability to work effectively in teams of diverse people and organizations.
• Experience working with a database and Microsoft Office including Teams, SharePoint, PowerPoint, Excel and Word.
• Experience with Blackbaud Raiser’s Edge NXT is preferred.
• Strong organizational, communications, problem-solving, and analytical skills.
• Must complete a pre-employment National Sex Offender Search, Criminal Background Check, and Drug Screen.
• Open to day, night, weekends, holidays and occasional after-hour assignments.

Responsibilities

• Lead donor stewardship and engagement strategies for all donor segments.
• Coordinate donor experiences, meetings, tours, events, VIP engagements, and other opportunities.
• Maintain accurate donor, campaign, gift, pledge, and recognition records in development systems.
• Manage donor communications, acknowledgments, impact reporting, and campaign updates.
• Support capital campaigns and fundraising initiatives through stewardship and communications.
• Develop and maintain departmental procedures, workflows, and SOPs for efficiency.
• Provide administrative support including reports, presentations, and meeting materials.
• Collaborate with internal departments and external partners to deliver high-quality donor engagement experiences.
• Support development operations through events, communications, and volunteer supervision.

Skills

Nonprofit development experience

Team collaboration

Attention to detail

Writing and editing

Project management

Organizational skills

Communication skills

Self-motivated

Customer/donor relations

Education

Associate or bachelor’s degree

Tools

Microsoft Office

SharePoint

PowerPoint

Excel

Raiser’s Edge NXT (Blackbaud)

Job description

San Antonio Zoo is seeking a Development & Stewardship Manager to lead donor stewardship and engagement strategies across all giving levels. You will coordinate donor experiences, manage records, and support campaigns while collaborating with the Development Department to deliver timely, personalized engagement.

The role requires nonprofit development experience, strong writing and project management skills, and proficiency with Microsoft Office and donor management systems.