Donor Stewardship & Engagement Lead

MASS MoCA; North Adams (MA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401(k) retirement plan

Paid Time Off

Relocation assistance

ROAM membership

Employee Assistance Program

Job summary

MASS MoCA is seeking a Donor Relations and Stewardship Manager to advance the museum’s stewardship strategy for individual donors. You will lead the day-to-day donor stewardship program, staff the patron groups, and coordinate cultivation and appreciation events across departments.

The role requires strong written communication, event planning experience, and comfort with direct solicitations. This on-site position at MASS MoCA in North Adams offers a comprehensive benefits package.

Qualifications

• Bachelor's degree or equivalent professional experience; coursework or a background in art history, museum studies, nonprofit management, or business is a plus.
• 2-3 years of experience in development, fundraising, donor stewardship, or a related front-facing role, ideally within a museum, cultural institution, or other nonprofit.
• Excellent written communication skills, with the ability to write warm, precise donor correspondence, stewardship reports, and clear impact reporting.
• Comfortable initiating and conducting donor conversations, including direct solicitation, with coaching and support.
• Strong project management and organizational skills and close attention to detail; able to manage a large volume of donor touchpoints and deadlines without dropping details.
• Experience with a CRM or donor database (e.g., Tessitura, Raiser's Edge or similar) preferred; proficiency with Google Workspace required.
• Experience planning or coordinating events and managing member/patron groups strongly preferred.
• A collaborative, donor-centered approach and genuine enthusiasm for the museum's mission.
• Ability to maintain confidentiality and manage sensitive donor and financial information with discretion.
• Availability for regular evening and weekend hours and limited travel to support patron group and donor engagement events.

Responsibilities

• Manage a portfolio of mid-level ($5,000–$15,000) donors and prospects, moving each through identification, qualification, cultivation, solicitation, and stewardship ("moves management").
• Organize and assist with donor and prospect meetings, museum tours, and cultivation visits; make direct asks for annual and mid-level gifts under the guidance of the Chief Advancement Officer.
• Draft gift proposals, solicitation letters, and pledge agreements tailored to donor interests and giving history.
• Track all donor interactions and gift activity accurately and promptly in CRM.
• Support the Chief Advancement Officer with data analysis, portfolio reviews, and pipeline reporting.
• Represent the museum at member and donor cultivation events, opening nights, and community outreach as assigned.

Skills

Donor relations

Stewardship

Events planning

Communication

CRM experience

Education

Bachelor's degree or equivalent

Tools

CRM systems

Tessitura

Raiser's Edge

Google Workspace

Job description

MASS MoCA is seeking a Donor Relations and Stewardship Manager to advance the museum’s stewardship strategy for individual donors. You will lead the day-to-day donor stewardship program, staff the patron groups, and coordinate cultivation and appreciation events across departments.

The role requires strong written communication, event planning experience, and comfort with direct solicitations. This on-site position at MASS MoCA in North Adams offers a comprehensive benefits package.