Donor Services Representative Trainee

World Vision International (New); United States; On-site; USD 29,000 - 32,000; Full time

Job summary

World Vision is hiring a Remote Seasonal Donor Services Representative to join the Donor Contact Services team. The role is remote within the U.S. (Pacific/Mountain), with hybrid options near Seattle, WA, and reports to the Manager of Contact Center.

Training runs Oct 19–Dec 31, 2026, with a paid program and 8‑hour shifts after training. You will handle inbound/outbound calls to donors, offering up-selling and cross-sell opportunities.

Qualifications

• High school diploma or GED is required with basic routine work experience.
• Minimum 1 year of customer service/sales or call center experience preferred.
• Typing speed of at least 20 WPM is required.
• Reliable high-speed internet with 25 Mbps download and 6 Mbps upload preferred.
• Strong verbal and written communication with proper grammar.

Responsibilities

• Answer inbound calls and make outbound calls to current and potential donors.
• Identify up-selling opportunities and cross-sell WV programs as appropriate.
• Demonstrate active listening to assess callers' needs and input data accurately.
• Maintain donor information using technology and data entry skills.
• Achieve and maintain performance statistics to meet call center goals.
• Research inquiries and respond using available resources and materials.
• Communicate World Vision's involvement in ministries and projects globally.
• Work collaboratively with team members and accept feedback and direction.
• Adhere to organizational policies and maintain professionalism on every call.

Skills

Customer service

Call center

Typing 20 WPM

Internet basics

Microsoft 365 (Outlook/Word/Teams)

Education

High school diploma or GED

Tools

Microsoft 365

Internet

CRM software

Job description

World Vision is hiring Remote Seasonal Donor Services Representative to join the Donor Contact Services team.

At a Glance

Role: Remote Seasonal Donor Services Representative, Donor Contact Services
Location: Remote within the U.S. (Pacific and Mountain Time Zone); Hybrid if near Seattle, WA.
Reports To: Manager, Contact Center
Work Authorization: Must be authorized to work in the U.S.A. for any employer.
Required Experience: High school graduate/GED or equivalent required, as well as basic routine work experience.
Minimum of 1-year previous customer service/sales work experience or call center experience preferred.
Required minimum typing speed of 20 wpm.
Estimated Salary Range: The typical hiring range is $21- $23 per hour.
Duration: October 19 to December 31, 2026
Work Schedule: The training hours will be: 7:00 AM – 4:00 PM Pacific Time / 8:00 AM – 5:00 PM Mountain Time. After training is complete, you would be assigned an 8-hour work shift, anywhere between our Call Center hours of operation, which are 6:00 AM – 6:00 PM Pacific Time/ (7:00 AM – 7:00 PM Mountain Time).

About the Job

World Vision is a global Christian humanitarian non-profit organization, partnering with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. As a Seasonal Donor Service Representative within the Donor Contact Services Call Center, you will begin with an approximately 3-week paid training program to gain a working knowledge of the position and ability to perform the essential functions of the job at a level of performance that consistently meets expectations. Within the hands-on and intensive training program, you will learn, understand, and develop the skills necessary to acquire and maintain donor relationships through basic inbound and occasional outbound calls in a high-volume call center environment.

Your responsibilities will include

• Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, devotions, chapel, prayer, worship); incorporate WV Core Values into decisions within scope of role.
• Maintain reliable, regular attendance. Report to work on time and return from breaks and lunches on time.
• Under supervision, answer inbound calls and make outbound calls to current and potential donors in response to all media presentations and World Vision products and services. Recognize and respond to up-selling opportunities and actively cross-sell other WV programs as appropriate.
• Through training and active participation, demonstrate active listening skills necessary to assess callers' needs and input information accurately and efficiently using data entry and ten-key skills.
• Achieve and maintain an acceptable level of individual statistics to accomplish Call Center business goals.
• Conduct research and effectively respond to inquiries utilizing a variety of resource materials and methods.
• Develop skills to utilize technology for maintaining and updating donor information as appropriate.
• Accepts constructive feedback and welcomes instruction and direction.
• Maintain passion and professionalism during any donor contact campaign or project in a repetitive environment.
• Learn and effectively communicate World Vision's involvement in ministries and projects around the world.
• Be sensitive to Donor's needs and pray with them when appropriate.
• Work collaboratively with team members when assigned to work as a member of a team.
• Perform other duties as assigned.
• Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.

Required Experience and Skills

• High school graduate/GED or equivalent, as well as basic routine work experience.
• Minimum of 1-year previous customer service/sales work experience or call center experience preferred.
• Required minimum of 20 WPM.
• Access to a reliable, high speed internet connection, with an average minimum download speed of 25 mbps, and an average upload speed of 6 mpbs.
• Strong verbal and written communication skills, including the use of proper grammar in written and verbal communications.
• Ability to keep composure during challenging situations.
• Ability to work efficiently while maintaining an appropriate level of speed.
• Demonstrate innovative thinking, problem-solving skills, and ability to multi-task and prioritize.
• Ability to adapt and demonstrate flexibility.
• Willingness to accept constructive feedback, instruction and direction.
• Ability to demonstrate active listening and display empathy through the phone.
• Show a passion for sharing God's love with others.
• Prior experience using Microsoft 365 products (Outlook, Word, Teams) and ability to learn new software platforms.

What to Expect on October 19, 2026

You’ll join a hardworking and committed group of mission-minded colleagues, all focused on providing top-notch customer service. In a highly structured Call Center environment. As the “Voice of World Vision” to our valued donors you will also have opportunities to support them through meaningful prayer. Seasonal Donor Services Representatives can expect a faith-filled, customer-focused, caring and supportive work environment, where you’ll be able to share God’s love with others.

Salary & Benefits

WVUS Pay Grade Level: 215
Estimated hiring range is: $21 - $23 per hour
The posted hiring salary range reflects pay for U.S. locations and is determined using market data and internal compensation guidelines. Actual compensation may vary depending on the candidate’s geographic location, job-related experience, and applicable laws.
For information about World Vision U.S' comprehensive benefits package, please visit this link.

What happens next?

After applying, candidates selected for further consideration will be contacted to complete a brief online typing and data entry skills test and submit a video response to 3 interview questions. If selected to move forward in the interview process, further steps include:

• A phone interview with our Talent Acquisition team
• A video interview with members of the Donor Contact Services team
• A spiritual and professional reference check
• Upon acceptance of offer, a criminal background check

About World Vision

We're a global Christian humanitarian organization. We partner with children, families, and their communities to empower them as they reach their full potential by tackling the causes of poverty and injustice. For over 75 years, World Vision has followed Jesus' example to show unconditional love to the poor and oppressed. We serve every child regardless of faith. Originally posted on Himalayas.