Remote Donor Services Associate - Seasonal Training

World Vision, Inc.; Northern (KY); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid training

Job summary

World Vision is seeking a Remote Seasonal Donor Services Representative to join the Donor Contact Services Call Center. You will begin with a roughly 3-week paid training period and engage in inbound/outbound donor calls while maintaining donor data and supporting WV programs.

You will work remotely within the U.S. Pacific/Mountain time zones with potential hybrid options near Seattle, WA, and you must be authorized to work in the U.S.

Qualifications

• High school graduate or GED required with basic routine work experience.
• Minimum 1 year of customer service/sales or call center experience preferred.
• Typing speed minimum 20 WPM.
• Reliable high-speed internet with specified speeds.

Responsibilities

• Answer inbound calls and make outbound calls to donors; identify up-selling opportunities and cross-sell other World Vision programs.
• Maintain accurate donor information using data entry and ten-key skills.
• Attend training and perform duties in a high-volume call center environment.
• Provide excellent customer service and act as the voice of World Vision to donors and the public.

Skills

Customer service

Typing 20 WPM

Call center experience

Data entry

Education

High school diploma or GED

Tools

Microsoft 365 (Outlook, Word, Teams)

Job description

World Vision is seeking a Remote Seasonal Donor Services Representative to join the Donor Contact Services Call Center. You will begin with a roughly 3-week paid training period and engage in inbound/outbound donor calls while maintaining donor data and supporting WV programs.

You will work remotely within the U.S. Pacific/Mountain time zones with potential hybrid options near Seattle, WA, and you must be authorized to work in the U.S.