Donor Experience & Gift Processing Assistant

PROJECT HOPE; Washington (District of Columbia); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b)

Paid leave

Job summary

Project HOPE in Washington, DC is seeking a Development Services Assistant to join the Development Operations & Donor Experience team. This cross-functional role provides flexible, hands-on support across gift processing, donor services, and vendor operations—stepping in during high-volume periods to keep donor-facing and back-office functions running smoothly.

The position is ideal for someone who thrives in a fast-paced environment, values accuracy, and is dedicated to donor care and

Qualifications

• BA/BS in Marketing, Communications, Nonprofit or Project Management or equivalent.
• Experience in donor relations, customer service, or nonprofit operations.
• Familiarity with CRM or fundraising database platforms.
• Strong attention to detail, especially in data entry and financial processing.
• Comfortable in a fast-paced, high-volume environment.
• Collaborative, team-oriented approach with willingness to flex across functions.
• Strong written and verbal communication skills.
• Ability to maintain confidentiality when handling donor and financial information.

Responsibilities

• Donor Services: Respond to donor inquiries via phone, email, and CRM; process refunds and acknowledgments; ensure donor experience across channels.
• Gift Processing: Assist with gift entry, batching, and reconciliation; record donations in CRM/fundraising database; troubleshoot discrepancies.
• Vendor & Operations Support: Provide backup support for vendor operations; assist with administrative tasks; flex across functions during high-volume periods.

Skills

Donor relations

Customer service

Nonprofit operations

CRM platforms

Attention to detail

Fast-paced environment

Written and verbal communication

Confidentiality

Education

BA/BS in Marketing, Communications, Nonprofit or Project Management

Tools

Fundraising CRM (Fundraise Up)

Raiser's Edge NXT

Asana

Microsoft SharePoint

MS Excel

MS Word

Zendesk

Job description

Project HOPE in Washington, DC is seeking a Development Services Assistant to join the Development Operations & Donor Experience team. This cross-functional role provides flexible, hands-on support across gift processing, donor services, and vendor operations—stepping in during high-volume periods to keep donor-facing and back-office functions running smoothly.

The position is ideal for someone who thrives in a fast-paced environment, values accuracy, and is dedicated to donor care and